Sales Support Analyst

Job Tasks:

  • Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with SAB 101
  • Maintains an enhanced TCE through proactive communication and handling as well as a high level of data quality.
  • Assures full ownership for FO/BO responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with BPO/GBC. Replies to BPO/GBC Questions
  • Assures interface between support sales, support business, delivery, GBC, Process development and the customer. Makes sure that questions are answered
  • Assures check and balance function, business controls and audit compliance in order to secure HPE’ s financials
  • Assures the admin responsibility for the realization of individual contracts. Assures that they are handled correctly from a commercial and legal point of view along the HPE Services customer support policies and procedures.
  • Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.
  • Assures correct handling of support contracts within the HPS systems.
  • Acts as entry point for C&C, delivery issues, finance, CRS
  • Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.
  • Calculate the prices of a quotation relative to license list prices
  • Access necessary systems or data repositories to retrieve missing data
  • Record approved quotation in tracking folders and SharePoint
  • Send approvals to sales or approval escalation to EMEA desk
  • Assure that all documents are imaged in a timely manner

JOB REQUIREMENTS:

  • University graduate
  • Business administration or engineering background preferred
  • 1-2 years previous work experience
  • Fluency in English (written and spoken)

COMPETENCY REQUIREMENTS:

  • Understanding of operating in an near/offshore environment
  • Standing towards business and sales to assure the check and balance function
  • Good knowledge in business administration
  • Business comprehension
  • SAP know-how or similar
  • Quality and details oriented with high analytical skills
  • Agility in dealing with numbers and complex calculation
  • Fast learner, very well organized person, able to meet strict deadlines
  • Attention to details
  • Excellent communication skills and customer oriented thinking

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