SaaS Project and Portfolio Management Engineer
HewlettPackard Enterprise is an industry leading technology company that enablescustomers to go further, faster. With the industry’s most comprehensiveportfolio, spanning the cloud to the data center to workplace applications, ourtechnology and services help customers around the world make IT more efficient,more productive and more secure.
AtHPE, you’ll build the future—one big idea at a time. Ready to unleash yourprofessional potential? You’ll use your experience and scientific knowledge todevelop, modify, design, and test products, software, systems, and processes.And you’ll help drive our growth as a technology leader. If solving the world’sbiggest challenges sounds like the right career path for you, read on.
HPESoftware has a wide variety of Software Solutions and Services that allowcustomers to: deliver amazing applications, re-invent IT operations, optimizeand monetize customer engagement, identify and neutralize security threats, andprotect and govern data assets. HPE Software is a fast growing business unitwhich supports its customers on planning, conceptual design and implementationof software solutions. Big Data has changed the software landscape and HPE isleading the way.
Thisposition is for an Application Performance Management (APM) Production Engineer on the HP Software as a Serviceteam. The primary product lines that you will be required to support are HP’sAPM, AppPulse Active and UCMDB.
Youwill be responsible for managing the APM solutions for our growing customerbase
Youwill need excellent communication and time management skills to interface withDBAs, Network Administrators, Application Consultants, Client Managers andCustomers to handle a multiple ongoing activities.
Youwill be responsible for managing HP SaaS customer APM instances. This willentail setting up new instances for customers, maintaining existing instances,setting up monitoring, troubleshooting performance and functional issues, patchupgrades, major upgrades, customer migrations and various other tasks necessaryfor supporting HP SaaS customers.
Settingup new APM tenant instances for customers, maintaining existing instances,setting up monitoring, troubleshooting performance and functional issues, patchupgrades, major upgrades, customer migrations and various other tasks necessaryfor supporting HP SaaS customers.
Workon a team with DBAs, Network Administrators, Application Consultants, ClientSuccess Managers and Customers to handle a multiple ongoing projects.
Providesguidance and mentoring to less-experienced staff members.
Identifyand document repeatable demand activities and support the SaaS SOC and Demandteams who will execute them. You will provide technical feedback to Product Marketingand R&D. And you will assist Level II Support by providing technical andcustomer domain expertise
5 years of professional experience and a Bachelor of Arts/Science or equivalentdegree in computer science or related area of study; without a degree, threeadditional years of relevant professional experience (8 years in total).
Wellversed in all aspects of administrating Quality Center across multipleplatforms/installations
Ableto communicate clearly and effectively, both written and verbally, in English
Ableto advise on and influence customers to follow Best Practices and methodologies
Ableto support customers through upgrades
Ableto multitask across different accounts and prioritize tasks
Resilienceand resourcefulness when solving complex problems
Abilityto present solutions persuasively
Wellversed in all aspects of administrating APM solutions center across multipleplatforms/installations
Integrationexperience with third party products
WesternEuropean or Japanese language competency is a plus
- Hewlett Packard Enterprise Values:
Partnershipfirst: We believe in the power of collaboration – building long termrelationships with our customers, our partners and each other
Biasfor action: We never sit still – we take advantage of every opportunity
Innovatorsat heart: We are driven to innovate – creating both practical and breakthroughadvancements
Whatdo we offer?
Extensivesocial benefits, flexible working hours, a competitive salary and sharedvalues, make Hewlett Packard Enterprise one of the world´s most attractiveemployers. At HPE our goal is to provide equal opportunities, work-lifebalance, and constantly evolving career opportunities.
If youare looking for challenges in a pleasant and international work environment,then we definitely want to hear from you. Apply now below, or directly via ourCareers Portal at www.hpe.com/careers
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