Resource coordinator with English and German

Hewlett Packard Enterprise (HPE) creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

TS Shared Services Centre team is part of GSD EMEA organization and is providing different types of services to internal, external customers and channel partners.

The Process Specialist is responsible to support the implementation and regular operation of ITIL aligned processes (Change Management/ Problem Management/ Capacity & Capability Management/ Resource Management/ Records Management/One-Lead/ ORC One-Stop-Shop, etc.) for the GSD EMEA Region/Sub-region/Country/Domain Teams. In addition, the Process Specialist ensures that expectations with regards to time-frames, compliance, quality, process related targets are met. This should be achieved through ongoing coordination, communication, planning and executing on cross-team level.

Job specifics/responsibilities:

  • Support one or more HPE ITIL aligned processes and process related projects to achieve business, compliance, efficiency and quality related goals
  • Apply subject-matter expertise and analytical skills to evaluate process change impacts from operational perspective
  • Directly communicate with process owners/stakeholders regarding related tasks and operational updates
  • Efficiently use all related tools to enhance performance according to the set parameters
  • Act as subject matter expert for the related processes for both internal and external contacts
  • Ensure that processes are followed and planned tasks are done on time
  • Propose and execute corrective/preventive actions aiming process improvement
  • Design and automate statistics and reports as per process requirements and customer needs
  • Act in close cooperation with other teams and organizations to achieve defined goals
  • Communicate with external HPE customers and vendors if needed
  • Be responsible for respective documentation and data management
  • Handle administrative tasks related to daily process support and overall process functionality

Key deliverables/accountabilities:

  • HPE procedures/policies are strictly followed
  • Labor legislation is strictly adhered
  • Process steps are strictly followed and documented
  • Process changes are communicated and validated in a timely manner

Education (degree) and professional experience required:

  • Bachelor degree or equivalent
  • Experience in project/process or ITIL infrastructure management is an advantage

Other requirements:

  • Fluent in verbal and written English
  • Fluent in verbal and written German
  • Excellent communication and presentation skills
  • Structured work approach
  • Solution oriented
  • Self-motivated
  • Ability to operate effectively within a virtual (cross-cultural) team
  • Proactive and able to work under pressure
  • Excellent knowledge MS Office products – Word, Excel, PowerPoint, SharePoint
  • ITIL Foundation v3 certification is an advantage

We offer a challenging role including:

  • Continuous learning and technical training opportunities
  • Great opportunity for professional development in the IT field
  • Part in a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
  • Competitive remuneration package
  • Medical insurance
  • 4 days additional paid leave (total:24 days)
  • Food vouchers
  • Opportunity to use free bus / parking
  • Life insurance
  • Wellness program
  • HPE badge program including various discounts for products and services
  • Work-life balance program including free legal, financial and psychological consultations

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you! Only short-listed candidates will be contacted.

This is to inform you that Hewlett Packard Enterprise GDBC EOOD (HPE) is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. HPE takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that HPE may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of HPE. HPE can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment.

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