Resident Data Center Technical Support Technician

About Hewlett PackardEnterprise

Tomorrow belongs to thefast, and HPE is in the acceleration business!

To help companiesaccelerate, we’ve created a new company, one that defines transformation—anddefies “business as usual”. In the fast-paced, quick-release environment of thefuture, you need to be constantly ready for change, be resourceful, and behighly adaptable to the ever-changing business landscape.

People are our strategicadvantage at HPE. People with the right mindset, coupled with the right talent,education and experience, will be instrumental to HPE maintaining and extendingits prominence in the global IT market.

Talent, education andexperience will only take us so far. Having the “right mindset” means being:

  • Adaptable — Takes in stride and constantly attunes to the changing needs of a highly dynamic business.
  • Curious — Our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward.
  • Tenacious — Our business—our industry—demands self-starters who will takes ownership of projects and bring them to completion despite difficulties or setbacks.

Hewlett PackardEnterprise is not only the company best equipped to build a bridge from whereenterprise IT is today, to where it needs to be, but HPE is also an incredibleplace to build a career. As the only company that brings it all—software,hardware, services, and talented people with the right mindset—we helporganizations innovate, stay competitive, and quickly turn ideas into value.

Sound like a place whereyou can make an impact? If so, please let us hear from you by applyingtoday!

About the Resident Data CenterTechnical Support Technician

  • East Wenatchee, WA

Are you looking for a hands-ontechnical gig in one of the most impactful tech companies in the world?

Positions are located in EastWenatchee, WA. Relocation assistance available.

Hewlett Packard Enterprise (HPE)Technology Services group is seeking to identify highly motivated andqualified individuals for onsite resident opportunities as a Resident DataCenter Technical Support Technician for one of HPE’s clients in the EastWenatchee, WA area. In this full time position, you willprovide reactive break/fix support and installations in a Server andStorage environment for our client in the area.

Note this position will:

  • likely include hours of 11 pm to 8 am, Monday through Friday, or an Alternate Work Schedule (four 10-hour days), based on the needs of the business
  • on a regular basis, routinely lift and carry 50 pounds without assistance

HPE’s Technology Services: exceptionalpeople supporting business technology in action. TS is made of talented professionalswho bring the technical insight, process excellence and resource flexibility tohelp customers optimize their technology operations and drive businessoutcomes, from desktop to datacenter. In TS we know relationships and peoplematter—our services provide margin, customer satisfaction and loyalty.

Responsibilities

  • Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
  • Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts
  • Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
  • Deliver services, including customized services to large enterprise corporate account
  • Use proactive monitoring procedures/tools to identify problem prevention opportunities
  • Schedule and participate in on-site account support meetings, both internal and external
  • Respond to service, product, technical, and customer relations questions
  • Other duties as assigned

Qualifications

This role includes routinely lifting and carrying 50 pounds

This position will likely participate in after-hours and weekend coverage, so an ability and willingness to work such a schedule is strongly preferred.

This position may require obtaining a Secret or Top Secret US Government Clearance, so candidates who are clearable and hold US citizenship are strongly preferred.

Education and Experience Required

Likely include hours of 11 pm to 8 am, Monday through Friday, or an Alternate Work Schedule (four 10-hour days), based on the needs of the business

  • Bachelor’s (or higher level) degree, and
  • 2 years relevant work experience
  • Without a Bachelor’s (or higher level) degree, 1 additional year of work experience in related fields (for a total of 3 years), and
  • Vocational degree, High School diploma, or an Associate’s Degree (technical field)

Knowledge and Skills Preferred

  • 4 years’ hands-on experience with ISS and Enterprise products (ISS Servers, P-C Class Blade Servers, Storage, including OA and firmware)
  • Hands on experience with HPE Storage products (EVA, XP); 3Par experience ideal
  • Familiar with networking and all supported operating system platforms (i.e. HP- UX, NT, Linux, etc.)
  • Knowledge of high-availability system environments
  • Strong communication skills both verbal and written
  • Strong Customer relationship building skills Ability to manage complex Customer problems
  • Ability to perform while under high-pressure situations.
  • Project management, analysis, communication, scheduling, controlling, and presentation skills
  • Good teamwork with peers and HPE personnel
  • Demonstrate consistent, acceptable performance of all business fundamentals.
  • Knowledge of portfolio of services.
  • Basic knowledge of change management process and tools available.
  • Schedule and participate in on-site account support meetings both internal and external.
  • Work independently, and demonstrate ability to be a liaison between HPE and the Customer for hardware system support
  • Proficient Field Technical Support skill set
  • Able to work independently with little supervision
  • Acts creatively to resolve complex customer issues

Knowledge and Skills Required

  • Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices
  • Thorough knowledge of administrative or technical practices
  • Proficient Field Technical Support skill set
  • Knowledge of assigned HPE hardware system platforms
  • Familiar with networking and all supported operating system platforms (i.e. HPUX, NT, Linux, etc.)
  • Knowledge of high availability system environments
  • Strong communication skills both verbal and written
  • Strong Customer relationship building skills
  • Ability to manage complex Customer problems
  • Ability to perform while under high-pressure situations
  • Project management, analysis, communication, scheduling, controlling, and presentation skills
  • Good teamwork with peers and HPE personnel
  • Demonstrate consistent, acceptable performance of all business fundamentals
  • Knowledge of portfolio of services
  • Basic knowledge of change management process and tools available
  • Schedule and participate in on-site account support meetings both internal and external

Thanks for taking the time to review our job! If you think it is a match to your experience and interests, please apply today—we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.

To apply:

1) Log onto www.hpe.com/jobs

2) Under “Search Jobs”, enter job number – 1592311

3) Complete full application process

About HPE Enterprise Group (EG) Technology Services

HPE Enterprise Group Technology Services is a global service provider and business integrator delivering solutions with speed, power, precision, and passion. HPE Enterprise Group is responsible for the development and delivery of the IT infrastructure solutions at the core of the world’s largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions. As part of EG, Technology Services provides support and consulting services for HPE’s Enterprise products and solutions.

With over 6000 consultants and project managers in 110 countries, TS assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecoms, automotive, energy, financial services, and other key industries. Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, integrated support for complex multi-vendor environments and software publishing.

About HPE Technology Services Global Support Delivery

HPE Technology Services Global Support Delivery works with our customers to effectively manage their IT needs across their businesses, across the world. Our teams are assigned to, and engage in, projects at our customers’ sites across a wide variety of industry verticals including Retail, Financial Services, Healthcare, Insurance, and Manufacturing.

The complexity of technology deployment, management, and support is creating demand for evolved technology support service offerings that meet performance, cost, availability, reliability, security, and scalability demands. The appetite for Technology Services Support is expanding rapidly as enterprises of all stripes realize they can’t “do it all”.

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and HPE is in the acceleration business!

To help companies accelerate, we’ve created a new company, one that defines transformation—and defies “business as usual”. In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.


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