Quality Lead

About Hewlett Packard Enterprise

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

HPE Technology Services (TS) guides customers to the New Style of IT by transforming and supporting infrastructure that enables optimal business outcomes. Our vision is to be the undisputed leading provider of Enterprise Technology Services through our constant innovation and customers-for-life mindset. We advise our customers by helping align their IT strategy to business value. We transform their IT landscape and provide a safe journey for our customers on their way to the New Style of IT. We deliver agility and flexibility to our customers, while also ensuring security and stability, reducing risk and delivering unmatched value.

Role and Responsibilities

  • Lead and support strategic initiatives, systematic improvement projects as a Six Sigma (Transformation) Consultant.
  • Coordinate and complete projects including data collection, analysis and implementation of recommendations through completion.
  • Compiles and analyzes highly analytical problem solving analysis.
  • Creates and communicates formal presentation of project work and recommendations to business leaders at higher levels of management, including executive.
  • Document and map current operational processes and conduct root cause analysis to improve operations.
  • Consults with business units on process improvement and training recommendations.
  • Measure project performance using appropriate systems, tools and techniques

Skills and Qualification

  • 8 years of relevant continuous improvement or LEAN/DMAIC experience.
  • Relevant industry experience in Enterprise Technical Contact Center support business is a must.
  • Prior experience as Technical Support Engineer Enterprise IT products is highly desirable.
  • Strong knowledge and application of LEAN tools, TPM, Six Sigma methodology or other quality improvement processes.
  • Must have Process Improvement and Defect Analysis Experience.
  • Solid professional presentation and reporting skills in a variety of environments and with a variety of media.
  • Strong written, verbal, and interpersonal communication skills.
  • Black Belt Certification is a must.
  • PMP certification is strongly preferred.
  • Knowledge or Certification on ITSM Standard like ISO, ITIL is desirable.

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration – building long term relationships with our customers, our partners and each other

Bias for action: We never sit still – we take advantage of every opportunity

Innovators at heart: We are driven to innovate – creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

About Hewlett Packard Enterprise

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

HPE Technology Services (TS) guides customers to the New Style of IT by transforming and supporting infrastructure that enables optimal business outcomes. Our vision is to be the undisputed leading provider of Enterprise Technology Services through our constant innovation and customers-for-life mindset. We advise our customers by helping align their IT strategy to business value. We transform their IT landscape and provide a safe journey for our customers on their way to the New Style of IT. We deliver agility and flexibility to our customers, while also ensuring security and stability, reducing risk and delivering unmatched value.

Role and Responsibilities

  • Lead and support strategic initiatives, systematic improvement projects as a Six Sigma (Transformation) Consultant.
  • Coordinate and complete projects including data collection, analysis and implementation of recommendations through completion.
  • Compiles and analyzes highly analytical problem solving analysis.
  • Creates and communicates formal presentation of project work and recommendations to business leaders at higher levels of management, including executive.
  • Document and map current operational processes and conduct root cause analysis to improve operations.
  • Consults with business units on process improvement and training recommendations.
  • Measure project performance using appropriate systems, tools and techniques

Skills and Qualification

  • 8 years of relevant continuous improvement or LEAN/DMAIC experience.
  • Relevant industry experience in Enterprise Technical Contact Center support business is a must.
  • Prior experience as Technical Support Engineer Enterprise IT products is highly desirable.
  • Strong knowledge and application of LEAN tools, TPM, Six Sigma methodology or other quality improvement processes.
  • Must have Process Improvement and Defect Analysis Experience.
  • Solid professional presentation and reporting skills in a variety of environments and with a variety of media.
  • Strong written, verbal, and interpersonal communication skills.
  • Black Belt Certification is a must.
  • PMP certification is strongly preferred.
  • Knowledge or Certification on ITSM Standard like ISO, ITIL is desirable.

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration – building long term relationships with our customers, our partners and each other

Bias for action: We never sit still – we take advantage of every opportunity

Innovators at heart: We are driven to innovate – creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers


Meet Some of Hewlett Packard Enterprise's Employees

Jeremy H.

Business Compensation Manager

Jeremy ensures all HPE employees are properly compensated for their contributions to the company, helping to retain top talent and market leaders for the organization.

Cat G.

Research Scientist

Cat works in the HPE lab, exploring and designing new devices that become the building blocks for the computation creations of the future.


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