Provider Member Services Agent

Under Minimum Supervision:

  • Responsible for resolving customer incidents on the telephone using various software tools
  • Expected to be ready to work in a changing shifts environment between 7:30am and 6:00pm on regular business days (subject to change).
  • Will escalate certain incidents to higher levels appropriately using various software tools.
  • Ready to work fulltime in an inbound call center environment.
  • Will perform other duties/tasks as assigned.
  • This job requires excellent attendance track record.
  • This is a limited term employee position

Education and Experience Required:

  • High School education or equivalent
  • Prior general experience, or equivalent college level education preferred.

Knowledge and Skills:

  • Superior communication skills both written and verbal.
  • Experience in customer facing role either remote or face to face.
  • Computer proficiency in Windows-Based applications.
  • Problem solving skills.
  • Excellent fluency in language to be supported.
  • Experience in a phone based role is preferred.
  • Familiarity with either healthcare or insurance industries preferred.
  • This job requires excellent attendance track record.

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