Process & Capabilities Mgr I

  • Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

The team at HPE provides world class decision support driving profitable growth and exceptional shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and timely financial information meeting the company’s regulatory and fiduciary responsibilities with unwavering integrity

  • Communicates project status, process standards and changes, and issues and workarounds, clearly and succinctly to business and operations support team.
  • Owns the research and data analysis for complex projects; may lead low complexity projects.
  • Represents the needs of the business or function during moderately complex process improvement projects.
  • Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of moderate complexity, and understand business/customer impact.
  • Utilizes standard project management and quality improvement methodologies in process improvement approaches.
  • Drives projects and implements process changes in order to meet ongoing business objectives.
  • Contributes to business- or function-wide processes/programs that impact multiple business units and/or countries.

Education and Experience Required

  • First-level university degree or equivalent experience; may have advanced university degree.
  • Typically 4-6 years of related experience in IT/business operations.
  • Typically 3-5 years of project management experience.
  • Quality improvement training required.

Knowledge and Skills Required

  • Thorough knowledge of company operational processes, industry trends, and customer/partner requirements.
  • Broad understanding of core company businesses and the revenue cycle.
  • Strong communication skills (i.e. written, verbal, presentation). Mastery in English and local language as well as other languages as required.
  • Strong knowledge of process area, experience with process improvement projects and ability to provide suggestions for process improvements.
  • Demonstrated project management, problem solving, and analytical skills.
  • Basic financial and business acumen.

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