Process & Capabilities Mgr I

Process & Capabilities Mgr I

Job Description:

  • Communicates project status, process standards and changes, and issues and workarounds, clearly and succinctly to business and operations support team.
  • Owns the research and data analysis for complex projects; may lead low complexity projects.
  • Represents the needs of the business or function during moderately complex process improvement projects.
  • Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of moderate complexity, and understand business/customer impact.
  • Utilizes standard project management and quality improvement methodologies in process improvement approaches.
  • Drives projects and implements process changes in order to meet ongoing business objectives.
  • Contributes to business- or function-wide processes/programs that impact multiple business units and/or countries.

Education and Experience Required

  • First-level university degree or equivalent experience; may have advanced university degree.
  • Typically 4-6 years of related experience in IT/business operations.
  • Typically 3-5 years of project management experience.
  • Quality improvement training required.

Knowledge and Skills Required

  • Thorough knowledge of company operational processes, industry trends, and customer/partner requirements.
  • Broad understanding of core company businesses and the revenue cycle.
  • Strong communication skills (i.e. written, verbal, presentation). Mastery in English and local language as well as other languages as required.
  • Strong knowledge of process area, experience with process improvement projects and ability to provide suggestions for process improvements.
  • Demonstrated project management, problem solving, and analytical skills.
  • Basic financial and business acumen.

Job:

Sales Operations

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


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