NetOps Specialist

Hewlett Packard Enterprise is a leading global technology services provider delivering business solutions to its clients. The HPE Enterprise Services delivers the industry’s broadest portfolios of information technology, applications and business process outsourcing services to clients in the manufacturing; financial services; healthcare; communications, media and entertainment; energy; transportation; and consumer and retail industries; and to governments around the world.

Governments turn to HPE Enterprise Services area for the mission-focused experience to help reduce costs, streamline processes and operate more efficiently, while improving the quality and value of the services they provide. Our deep experience in the public and private sectors has enabled us to deliver substantial results for a variety of government organizations.

We are currently looking for an NetOps Specialist to work in New Orleans, LA. The candidate who fills this position will be a full time employee of HPE supporting our NGEN contract.

Responsibilities:

  • Under general supervision, monitor the infrastructure and network, responding appropriately to alerts and events.
  • Respond to incidents from triage through resolution, including escalations, where appropriate.
  • Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
  • Provide root cause analysis documentation in accordance with Government procedures.
  • Provide data center support where appropriate.
  • Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
  • Provide incident notification to Government representatives.

Requirements:

  • High school Diploma or General Equivalency Diploma (GED)
  • Five to nine (5‐9) years of experience required.
  • Possess a Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), or a Microsoft Certified Technology Specialist (MCTS) certification for Enterprise Services.
  • Certified in accordance with DoD 8570.01‐M Information Assurance Technician DoD 8570.01‐M IAT Level II.
  • Must have a DoD security clearance or ability to obtain a clearance.

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