Mission Critical Solutions & Technology Consultant

Mission Critical Solutions & Technology Consultant

Job Description:

At Hewlett Packard Enterprise, we don't just believe in the power of technology, we believe in the power of people when technology works for them. We believe in applying new thinking and ideas to improve the way our customers live and work.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You'll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a "reverse mentoring" program which allows us to share our knowledge and strengths across our multi-generation workforce.

Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on "Converged Infrastructure". The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!

Mission Critical Solutions & Technology Consultant

The Role

Do you have the ability and enthusiasm to work with sales but also be a bit of a technical guru? Would you like to take on an active role in the company and work in a diverse, fast moving and creative culture, with world-class professionals working alongside you? Do you want to work on solutions that are found in major institutions and companies throughout the world? Presales is about having the ideas and the ability to convert them into practical solutions, designed to help our customers.

The charter of the Mission Critical Solutions & Technology (MCS) team includes providing the technical support in pre-sales phase for complex & large customer projects involving traditional and future technologies supporting HP-UX, OpenVMS and NonStop Operating Environments. The MCS team is part of the Enterprise Group Business Enablement, Solutions & Technology (EG BEST) organisation within Hewlett Packard Enterprise.

This team covers EMEA and consists of a number of specialised Consultants who cover all aspects of Mission Critical solutions, including Discovery, Design, Configuration and Partner relations at all levels. We are seeking a highly motivated, technically-aware junior pre-sales consultant who wishes to be involved in working with customers, partners and colleagues to help meet customer needs. Appropriate training, development and mentoring will be offered to allow the development of the successful candidate into an experienced solutions architect.

Architecture work for these customer opportunities involves the definition of complete solutions covering the different aspects of Mission Critical Solutions including hardware, software, and operational support. The candidate should possess awareness of and a strong desire to develop expertise in several emerging/leading edge solution technologies and products in the domain of Mission Critical computing including virtualization and containerisation. He/she will ensure the solution configuration (of hardware and software) meets the mutually agreed upon configuration and testing criteria. The person will provide technical support during the whole project engagement.

Responsibilities

Following responsibilities are considered for this pre-sales consultant job:

  • Gathers and assesses customer needs, both business and technical
  • Identifies related needs (lead generation, opportunity expansion)
  • Defines optimized architecture aligned with technical & business requirements
  • Possible involvement on proof-of-concept & benchmarking
  • Identifies site-specific customer parameters and constraints that impact the solution
  • Identifies likely problem areas that require attention (risk management)
  • Architects an appropriate technical solution to meet the customer's requirements with optimized cost & margin
  • Establishes the validity of a solution and its components
  • Assesses likely competitive threats and identifies HPE specific differentiators
  • Builds customer loyalty through being a trusted advisor
  • Partners effectively with others internal & external partners in order to define optimal solution
  • Actively supports the account team with solution advice, proposals, presentations, and other customer communications
  • Analyzes and provides support to deals in the pipeline where needed

Management of the customer relationship is also a key aspect for this job: communication & influence with customers regarding operational needs, solutions & proposals; becoming a trusted advisor to the customer.

Your key relationships will be:

  • Account Managers & Field Sales
  • Hewlett Packard Enterprise BEST Presales (field- and office-based)
  • Channel Partners
  • Stakeholders (Product Managers, etc)
  • Customers

Qualifications

Education and Experience Required:

Technical University degree or Bachelor's degree in Computer Science or Engineering or in a related or relevant field. Candidates with degrees in other areas will be considered if they can show aspects of their background that would support development into the Solutions Consultant role. These include some of the following:

  • IT knowledge (UNIX, Windows, networking, hardware, HA concepts, data Center concepts, IT consoluidation & virtualization)
  • Very strong technical skills in general
  • Excellent team skills
  • Moticated to work with customers
  • Flexibility to learn new areas.
  • Very good English communication - verbal & written
  • Ready to travel throughout EMEA (Europe, Middle East, Africa)

Behaviours :

  • Communicate openly & effectively
  • Develop & execute plans
  • Develop and foster relationships
  • Focus on customers & quality
  • Focus on results
  • Present & demonstrate with impact
  • Inspire trust
  • Show initiative & autonomy
  • Discipline & accountability

Special skills:

  • Understanding of application development
  • General knowledge of Enterprise Servers, Storage and Networking products & solutions
  • Knowledge of virtualization and / or consolidation
  • Ability to present in large events

Knowledge and Skills:

The successful candidate will need to show an ability to become proficient in the following areas. It is not expected that they will have all these skills from day one.

Mandatory Development areas:

  • Demonstrated study and accomplishment in the area of Mission Critical solutions: architecture, code porting / optimization, familiarity with profiling tools
  • Applicable knowledge of Mission Critical solutions: computing, interconnect, storage
  • Pre-sales experience (definition architecture, answer RFI / RFP, customer presentation,…) in Mission Critical domain
  • Strong customer facing skills
  • Ability to work on several / multiple opportunities in parallel with precise 'dead-lines'
  • Good business sense (relation with sales structure, partners,…)
  • Level of autonomy
  • Planning & Prioritization with the customer
  • Demonstrated ability to deliver technical consulting in area(s) of expertise.
  • Flexibility to work in 'interrupt' mode (multiple requests, changes due to customer expectations,…)
  • Management of issues
  • Negotiation skills
  • Customer consulting methodology

Job Code : 0M911A/0M911B

Job Level : Graduate, Intermediate or Entry

Location : France

Full-Time job

Travel : 0 to 25%

Education and Experience Required:

  • Technical University or Bachelor's degree preferred
  • Typically 1-3 years technical and/or solution experience in IT industry preferred

Knowledge and Skills Required:

  • General knowledge across the company portfolio, with competencies in core technologies
  • Basic knowledge of company solutions
  • Has demonstrated hands-on level skills with some of the technology

Job:

Sales

Job Level:

Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


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