Middleware Application Support Technician on ORF

GOC (Global Operation Center) is looking for enthusiastic and experienced colleagues to apply and become a Middleware Application Support (MAS) Technician on ORF account. The team will consist of 5 people and becomes a larger international support group providing service towards ORF.

GOC CEE region provides various technical support for customers abroad. Hungarian organization provides services in following areas: DBA, Backup & Storage, Messaging, SWSS, Wintel. Colleagues work in shift to cover support hours and/or provide only stand by for urgent cases depending on the team and the customer.

You will:

  • investigate and resolve technical requests from users in 7/24 (Shifts stand by)
  • provide 1st – 2nd – 3rd level application support for Customers
  • adhere to all established case handling policies and procedures, including documentation of proper case detail into logging tool
  • build documentation to provide the customer with known problems and possible solutions
  • have tight collaboration with colleagues outside Hungary, other delivery units around the globe.

This is an excellent opportunity to advance your career in the technical field.

  • Excellenct communication skills both in English and German
  • Knowledge of 1-tier to 3-tier application architecture
  • The ability to start/stop/restart services
  • Understanding of encryption and certificates

Advantages:

  • OS skills in all supported Windows Server versions and in Linux
  • Knowledge of typical middleware products like MS IIS, Apache, Tomcat, other application servers, SharePoint
  • The ability to understand and interpret system and application log files
  • Basic understanding of
  • network VLANs, firewalls, and load balancing
  • databases, database connections, database clients and database queries (SQL)
  • ESL (CMDB) structure

What do we offer?

  • Easily accessible, modern office building
  • Motivating team spirit
  • Strong knowledge base and training opportunities

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