Manager Sales Supt Mgmt I

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

The team at HPE provides world class decision support driving profitable growth and exceptional shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and timely financial information meeting the company’s regulatory and fiduciary responsibilities with unwavering integrity

  • Manages the entire department and has ultimate responsibility for the collective performance of the team and for meeting team goals; represents the team to internal and external stakeholders (e.g., Directors and above).
  • Responsible for hiring, setting and monitoring of annual performance plans, coaching, and development; ensures that the proper tools are in place to support the team and the processes.
  • Manages order management team on an operational level (i.e., examining team structure and organization, current processes) by overseeing department and suggesting ideas that will improve organizational efforts.
  • Consults with other departments and support groups (e.g., field sales, credit and collections) at peer and higher levels, up to Director on an operational level, to develop new solutions and processes.
  • Engages with all internal and external stakeholders, communicating clearly and succinctly with external customers at the peer and higher levels, up to director-levels, focusing on key customers that require highly specialized attention.
  • Guides team members to resolve escalated, complex customer and internal issues.
  • Manages a segment in its entirety (e.g., corporate enterprise, small business, public sector) within a country or geographic region.
  • Supports solutions that impact other departments up through the Director level.

Education and Experience Required

  • First level university degree or equivalent experience; may have advanced university degree.
  • Typically 8 years of experience in customer service.
  • Typically 0-2 years of people management experience.

Knowledge and Skills Required

  • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
  • Extensive knowledge of internal processes and policies.
  • Excellent understanding of local legal compliance issues.
  • Superior teamwork skills.
  • Advanced project management skills.
  • Advanced mentoring and coaching skills.
  • Intermediate knowledge of operating systems software (e.g., Microsoft Office).

Education and Experience Required

  • First level university degree or equivalent experience; may have advanced university degree.
  • Typically 8 years of experience in customer service.
  • Typically 0-2 years of people management experience.

Knowledge and Skills Required

  • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
  • Extensive knowledge of internal processes and policies.
  • Excellent understanding of local legal compliance issues.
  • Superior teamwork skills.
  • Advanced project management skills.
  • Advanced mentoring and coaching skills.
  • Intermediate knowledge of operating systems software (e.g., Microsoft Office).
  • Handles a few customer accounts that have moderate to high importance.
  • Supports solutions that impact other departments.

Education and Experience Required

  • Two year university degree or equivalent experience.
  • Typically 4-6 years experience in a customer service role.

Knowledge and Skills Required

  • Strong communication skills. Fluency in English and local language mastery.
  • Intermediate knowledge of internal processes and policies.
  • Developed understanding of local legal compliance issues.
  • Strong problem-solving and analytical skills.
  • Good teamwork skills.
  • Intermediate time management skills.

Education and Experience Required

  • Two year university degree or equivalent experience.
  • Typically 4-6 years experience in a customer service role.

Knowledge and Skills Required

  • Strong communication skills. Fluency in English and local language mastery.
  • Intermediate knowledge of internal processes and policies.
  • Developed understanding of local legal compliance issues.
  • Strong problem-solving and analytical skills.
  • Good teamwork skills.
  • Intermediate time management skills.

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

The team at HPE provides world class decision support driving profitable growth and exceptional shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and timely financial information meeting the company’s regulatory and fiduciary responsibilities with unwavering integrity

  • Manages the entire department and has ultimate responsibility for the collective performance of the team and for meeting team goals; represents the team to internal and external stakeholders (e.g., Directors and above).
  • Responsible for hiring, setting and monitoring of annual performance plans, coaching, and development; ensures that the proper tools are in place to support the team and the processes.
  • Manages order management team on an operational level (i.e., examining team structure and organization, current processes) by overseeing department and suggesting ideas that will improve organizational efforts.
  • Consults with other departments and support groups (e.g., field sales, credit and collections) at peer and higher levels, up to Director on an operational level, to develop new solutions and processes.
  • Engages with all internal and external stakeholders, communicating clearly and succinctly with external customers at the peer and higher levels, up to director-levels, focusing on key customers that require highly specialized attention.
  • Guides team members to resolve escalated, complex customer and internal issues.
  • Manages a segment in its entirety (e.g., corporate enterprise, small business, public sector) within a country or geographic region.
  • Supports solutions that impact other departments up through the Director level.

Education and Experience Required

  • First level university degree or equivalent experience; may have advanced university degree.
  • Typically 8 years of experience in customer service.
  • Typically 0-2 years of people management experience.

Knowledge and Skills Required

  • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
  • Extensive knowledge of internal processes and policies.
  • Excellent understanding of local legal compliance issues.
  • Superior teamwork skills.
  • Advanced project management skills.
  • Advanced mentoring and coaching skills.
  • Intermediate knowledge of operating systems software (e.g., Microsoft Office).

Education and Experience Required

  • First level university degree or equivalent experience; may have advanced university degree.
  • Typically 8 years of experience in customer service.
  • Typically 0-2 years of people management experience.

Knowledge and Skills Required

  • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
  • Extensive knowledge of internal processes and policies.
  • Excellent understanding of local legal compliance issues.
  • Superior teamwork skills.
  • Advanced project management skills.
  • Advanced mentoring and coaching skills.
  • Intermediate knowledge of operating systems software (e.g., Microsoft Office).
  • Handles a few customer accounts that have moderate to high importance.
  • Supports solutions that impact other departments.

Education and Experience Required

  • Two year university degree or equivalent experience.
  • Typically 4-6 years experience in a customer service role.

Knowledge and Skills Required

  • Strong communication skills. Fluency in English and local language mastery.
  • Intermediate knowledge of internal processes and policies.
  • Developed understanding of local legal compliance issues.
  • Strong problem-solving and analytical skills.
  • Good teamwork skills.
  • Intermediate time management skills.

Education and Experience Required

  • Two year university degree or equivalent experience.
  • Typically 4-6 years experience in a customer service role.

Knowledge and Skills Required

  • Strong communication skills. Fluency in English and local language mastery.
  • Intermediate knowledge of internal processes and policies.
  • Developed understanding of local legal compliance issues.
  • Strong problem-solving and analytical skills.
  • Good teamwork skills.
  • Intermediate time management skills.

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