L&D Support Coordinator IV

L&D Support Coordinator IV

Job Description:

Using unique understanding of the training process, performs general and specific operational processes (e.g., data management and reporting) in support of the training delivery function, or in the company business/function, L&D segments and Centers of Expertise. Assists with researching and analyzing training information, tracks financial metrics, compiles data, formulates necessary reports, coordinates work processes, and performs other established operational and logistical procedures aligned to L&D business processes. Interfaces with vendors, trainers, designers/developers, and training participants regarding training logistics, facility arrangements, and materials.

Responsibilities:

  • Guides logistics and communications with regards to training and event requests.
  • Manages escalations and issues.
  • Oversees relationships with vendors, learners, and instructors providing information and requesting event data.
  • Utilizes planning and forecasting to retrieve and document requirements.
  • Develops knowledge in assigned portfolios.
  • Executes a business process and completion of follow-ups.
  • Provides guidance to junior staff around the achievement of quality metrics as assigned.

Education and Experience Required:

  • Associate's degree preferred or equivalent experience.
  • Typically 2-3 years in a training or related role.

Knowledge and Skills:

  • Advanced communication skills in English.
  • Advanced customer service skills.
  • Advanced knowledge of training function process and programs.

Job:

Learning & Development

Job Level:

Senior

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


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