Lab Manager

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

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Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on “Converged Infrastructure”. The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!

Job scope/summary:

The CSC Lab Manager implements the CSC Global Lab mission and values and defines the direction to be taken in the future. This person is also responsible for daily operational excellence and accountable for the Lab facility in Sofia. The Manager must balance the needs, expectations of users, partners, Lab Staff (if any) and stakeholders. The Manager implements and manages an organization that is logical, has defined key accountabilities and is effective and efficient.

Job specifics/responsibilities:

The CSC Lab Manager will be part of both the CSC Sofia and the Global Lab Management teams, and will be responsible and accountable for key aspects of the CSC Sofia/Global Lab programs, including:

  • Engagement with users/stakeholders
  • Operating Level Agreements (OLA) and performance reporting
  • Implementing and Managing consistent workload tracking practices across labs
  • Management of equipment and infrastructure budget, procurement, deployment and disposal
  • Financial accountability and predictability (to both CSC and Global Lab leadership)
  • Asset Management
  • Communication and reporting
  • Ensuring Safety and Security policies are met
  • Engagement with key partners (GSD, GRE, HP-IT, etc.)
  • University degree or equivalent in business administration or in a technical discipline
  • Extensive and proven operations and technical experience in Technical Support
  • Fluent in English language
  • Strong technical affinity and experience
  • Hands-on approach
  • Result-orientated
  • Excellent planning and organizational skills.
  • Good analytical skills
  • Demonstrated communication skills
  • A comprehensive understanding of Support Delivery processes
  • Demonstrated experience managing and leading in a multi-cultural organization

We offer a challenging role including:

  • Great opportunity for professional development in the IT field
  • Competitive remuneration package
  • Medical insurance
  • 4 days additional paid leave (total: 24 days)
  • Food vouchers
  • Opportunity to use free HPE parking
  • Life insurance
  • Wellness program
  • HPE badge program including various discounts for products and services
  • Work-life balance program including free legal, financial and psychological consultation

Only shortlisted candidates will be contacted.

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