IT Operations and Support Analyst Recent Graduate

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

At HPE, you’ll build the future—one big idea at a time. Ready to unleash your professional potential? You’ll use your experience and scientific knowledge to develop, modify, design, and test products, software, systems, and processes. And you’ll help drive our growth as a technology leader. If solving the world’s biggest challenges sounds like the right career path for you, read on.

Enterprise Services Information Technology Outsourcing (ITO) has a comprehensive Infrastructure Services portfolio that produces better business outcomes for our clients by reducing costs, enabling growth and managing risk. HPE ES ITO combines years of innovative technology and research with a broad portfolio and global reach to deliver superior value to our clients.

For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients rely on HPE as a partner they can trust to deliver mission-critical services and value to their enterprise.

Participates as a member of an Information Technology Infrastructure & Operations (ITIO) technical team. Performs basic analysis of functional or service requirements. Implements end-user or enterprise infrastructure or services as prepared by more senior engineers. Provides end user and routine or basic support of enterprise platforms and services. Monitors the environment and resolves issues utilizing available knowledge reference documentation. Monitors production schedules and ensures production jobs complete successfully without issues. Ensures complete and timely hand-off of incidents to other support teams as appropriate. Assists with enterprise-wide system maintenance and change implementation. Performs work assigned by others. Accountable for own work.

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

Education and Experience Required:

Bachelor’s degree in Management Information Systems / Computer Science or equivalent.

Knowledge and Skills Required:

Behavioral skill requirements may include:

  • Ability to execute
  • Adaptability/ability to manage change
  • Problem solving/analytical thinking
  • Teamwork & collaboration
  • Conceptual & creative thinking
  • Good interpersonal skills

Functional skill requirements may include:

  • Business process knowledge
  • LEAN/continuous improvement methodologies
  • Incident/Problem Management

Technical skill requirements may include:

  • Database technologies – Oracle/SQL
  • OS technologies – Windows/Linux/HPUX/Mainframe
  • Scripting languages – BASH/PERL/PYTHON/RUBY
  • Cloud computing – OpenStack, HP CloudSystem, Apache CloudStack
  • Network protocols – HTTP IPv4/6 TCP/IP
  • Simple Mail Transfer Protocol

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