IT EDGE Services Solution Architect
IT EDGE Services Solution Architect
Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.
HPE Technology Services (TS) guides customers to the New Style of IT by transforming and supporting infrastructure that enables optimal business outcomes. Our vision is to be the undisputed leading provider of Enterprise Technology Services through our constant innovation and customers-for-life mindset. We advise our customers by helping align their IT strategy to business value. We transform their IT landscape and provide a safe journey for our customers on their way to the New Style of IT. We deliver agility and flexibility to our customers, while also ensuring security and stability, reducing risk and delivering unmatched value.
IT EDGE Services Solution Architect
Responsible for solution development, competitive costing, commercial proposition integration and business case alignment of Enterprise Services solutions supporting client business, applications and/or information technology environments. Solution scope includes ongoing delivery of services, services startup and transition, initial people, technology and process transformation as well as ongoing refresh, meeting client’s specifications, strategic direction, technology context, and business needs. Confidently articulates all aspects of solution and persuasively communicates value to the client. Influences client evaluation criteria and decision making. Works individually, in teams or as leader, to determine customer requirements in complex and often ambiguous outsourced environments. Interacts effectively with team, pursuit leaders, internal governance and business leadership to advance sales efforts.
Engages IT, business and CxO management, key presenter and influencer, trusted advisor
Develops business and technology roadmap and strategy
Ensures competitive position is fed back to portfolio management
Understands company’s end to end solutions which best address customer needs.
Creates value and constantly qualifies for the company.
Identifies services opportunities for the company in customer’s enterprise information technology and business processes
Contributes to win strategies and definition of win themes, including business case development and solution approach
Is aware of market price for offerings in scope
Solution Design and Development
Shapes, interprets and helps define client requirements to ensure they address business goals
Redefines services, service level agreement and other requirements based on client objectives. Integrates additional services, approaches that add value, improving Total Cost of Ownership and/or business case
Allocates allowable cost targets for solutions. Validates results using comparable deal history, competitor and market data. Captures and highlights risks and any associated costs
Creates innovative delivery approaches to meet real client needs
Applies top-down or yellowpad tool estimates where appropriate in deal cycle. Validates against client base and business case. Provides feedback and ownership for cost issues
Models major components of most towers. Understands impact and estimates variation across all towers caused by changes in significant deal variables. Optimizes solution through balancing cross-tower interactions. Optimizes overall client Total Cost of Ownership impact of solution
Contributes to solution methodology (repeatability, innovation, speed). Delivers concrete, sustainable improvements to the team and broader solutioning community. Shares and advocates best practice
Influences internal leads, pursuit team leaders, offering management, Delivery at first or second line leader level
Drives solution and/or pursuit realignment to support higher business value, supports pursuit win themes and value propositions, generates Total Cost of Ownership impact, engages and leads vendors and partners to create solutions
Articulates client business value previously not discovered or identified, integrates into company’s story and solution
Engages and tasks peers and subject matter experts appropriately, defining vision, desired services and products.
Leads, coordinates inter-tower solution linkage and optimization. Leverages in-flight and scheduled client and delivery projects and initiatives for enhanced solution efficiency and/or cost advantage
Identifies opportunities to leverage portfolio, delivery and client strategic directions and investments. Guides integration in solutioning and client value communication
Review and provide input to financial assumptions, commercial T&Cs and contract definitions
Drafts and reviews contract adjustments to support solution provisions. Highlights terms and conditions impact of cross-tower solution provisions. Identifies and mitigates business risk
Analyzes solution, delivery and client requirements to identify transition issues, asset or employee transfer needs. Defines new approaches for transition, enhancing speed, efficiency, accuracy and client satisfaction. Includes integration with client processes and policies, delivery tools deployment, staffing and process startup
Directs governance activities, negotiates with governance process leaders on deal needs. Drives and leads reviews, including higher-level Delivery review, commercial and executive governance reviews
Builds strong professional relationships with key IT and business executives globally
Communicates the value of technology in business terms
Understands and addresses CxO issues in relevant business terms
Applies strong consultative selling techniques to advance opportunities
Is perceived as a trusted technical advisor by the customer
Manages problem resolution and customer satisfaction issues through strong partnering capabilities
Participates in client negotiations, influences strategies and leads technical contract elements
Account Team Collaboration
Actively participates with the account team in account and opportunity planning on a global basis
Understands the roles and effectively directs other teams and resources within the company and partners
Education and Experience:
Technical university or Bachelor preferred; Master’s degree preferred or equivalent experience
12 years’ experience in solution selling and/or consultative selling and delivery or account management
5-10 years’ experience in project/program management
Knowledge and Skills:
Demonstrates expert knowledge of outsourcing services and solutions
Keeps informed about industry platforms and surveys, news, leaders
Applies deep understanding of technical innovations and trends to solving customer business problems
Has in-depth understanding of the product and services portfolio roadmaps of multiple business units, deep knowledge in area of specialization
Understands and applies best practices for innovative financial models in outsourcing services that bring long term business value to customer solutions
Expertly leverages financial and accounting concepts in demonstrating business value of proposed solutions to customers
In-depth knowledge of customer value chain used to create and propose new solutions
- Extensive level of industry acumen; keeps current with trends and able to converse on multiple client levels about requirements, solution, issues and challenges
- Participates in company-sponsored programs and initiatives. Provides expert input to account and delivery activities
- Self-assesses areas for additional development and initiates action. Formal and informal technology training. Maintains industry certifications. Mentors lower tiers
Hewlett Packard Enterprise Values:
Partnership first: We believe in the power of collaboration – building long term relationships with our customers, our partners and each other
Bias for action: We never sit still – we take advantage of every opportunity
Innovators at heart: We are driven to innovate – creating both practical and breakthrough advancements
HPE is an EOE / Female / Minority / Individual with Disabilities / Protected Veteran Status
What do we offer?
Extensive benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.
If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers
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