Inside Channel Sales and Support - Specialist

Inside Channel Sales and Support - Specialist

Job Description:

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities.

This role is expected to provide Inside Sales coverage for all Channel Partners. The Inside Channel Sales & Support Representative is expected to work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. They provide expertise to Partners on sales processes, product and programs and may participate in cross-functional initiatives. They effectively assesses partner needs and recommend proper solution. Leverage resources across multiple teams to implement solution and lead business planning process. They are expected to exercise significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.


Demonstrates various sales techniques and has an in-depth/technical understanding of products and programs. Effectively assesses partner/customer needs and recommends proper solution. Leverages resources across multiple teams to implement solution. Completes comprehensive partner profiles for majority of partners in respective business units. Leads business planning process. Medium group presentation skills (5-20). Growing as a mentor to others, may takes lead role in driving special projects.

Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.

Conducts and reviews highly complex operational analysis.

Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.

Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.

Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.

Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.

Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.

Education and Experience

First-level university degree or equivalent experience; may have advanced university degree. Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management. Typically 1-2 years of experience supporting large accounts.

Knowledge and Skills

Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required. Developing consulting, negotiation and influence skills. Solid understanding of core company businesses and the revenue cycle. Superior research and analytical skills. Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint. Demonstrated project management skills such as planning, execution and implementation. Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements. Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above Basic financial and business acumen. Ability to identify and implement customer-specific process improvements.

What do we offer?

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at


Sales Operations

Job Level:


Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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