Inside Channel Sales and Support - Expert

Inside Channel Sales and Support - Expert

Job Description:

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities.


This role is expected to provide Inside Sales coverage for all Channel Partners. The Inside Channel Sales & Support Representative is expected to work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. They provide expertise to Partners on sales processes, product and programs and may participate in cross-functional initiatives. Able to solution-sell across multiple product categories and consult with partner/customer to create a joint comprehensive plan for strategic deployment. They are expected to exercise significant independent judgment within specific defined policies and practices to determine best method for accomplishing work and achieving objectives.

Management level definitions

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.


Demonstrates consultative sales techniques and has an advanced level/technical understanding of products, programs and high end solutions. Leverages proper resources across multiple organizations to support sales processes.

Large group presentation skills (20+). Proven mentor/leadership skills, takes lead in driving special projects.

Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives.

Plans and leads business analyses and provides recommendations to sales teams and business units.

Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.

Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations.

Prepares and runs operational performance reviews with the customer/partner and drives improvement plans.

Consults and advises on operational matters of high complexity to internal clients up to the Director level.

Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase.

Education and Experience

First-level university degree or equivalent experience; advanced university degree preferred. Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management. Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts. Project management experience preferred.

Knowledge and Skills

Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required. Excellent Leadership, negotiation and influence skills. In-depth understanding of core company businesses and the revenue cycle. Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint. Strong project management, problem solving, and analytical skills. Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements. Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level. Solid financial and business acumen. Proven ability to identify and implement customer-specific process improvements.

What do we offer?

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at


Sales Operations

Job Level:


Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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