Incident and Problem Manager

HewlettPackard Enterprise is anindustry leading technology company that enables customers to go further,faster. With the industry’s most comprehensive portfolio, spanning the cloud tothe data center to workplace applications, our technology and services helpcustomers around the world make IT more efficient, more productive and moresecure. At HPE, you’ll build the future—one big idea at a time. Ready tounleash your professional potential? You’ll use your experience and scientificknowledge to develop, modify, design, and test products, software, systems, andprocesses. And you’ll help drive our growth as a technology leader. If solvingthe world’s biggest challenges sounds like the right career path for you, readon.

Enterprise Services Information Technology Outsourcing (ITO) has acomprehensive Infrastructure Services portfolio that produces better businessoutcomes for our clients by reducing costs, enabling growth and managing risk.HPE ES ITO combines years of innovative technology and research with a broadportfolio and global reach to deliver superior value to our clients. For morethan 50 years, we have built a strong reputation of industry expertise anddelivering the best client experience in the industry. Our clients rely on HPEas a partner they can trust to deliver mission-critical services and value totheir enterprise.

Incident and Problem Manager

Our service excellence, with consistent globally delivered standardizedservices guarantees clients peace of mind, while our ability to driveinnovation ensures clients a compelling strategy for the future.

In this role you will be in charge of managing theprocesses for Incident and Problem Management, working closely with supportteams and with the account teams, to ensure high priority incidents areresolved on time, and to make sure an RCA is completed according with theminimum standards we manage

Key Responsibilities

  • Driving the effectiveness and efficiency of the incident and problem management process
  • Managing the work of incident support staff (first tier and second tier)
  • Monitoring the effectiveness of incident/problem management and making recommendations for improvement
  • Managing major incidents
  • Developing and maintaining incident/problem management systems and processes

Requirements:

Strong ITIL knowledge (certification is a plus)

Knowledge on Incident and Problem management

Strong English communication skills, both verbal and written

Bachelor´s Degree or System Engineering or equivalent experience.

Strong Interpersonal skills

Problem solving skills

Extremely motivated and Customer focused

Able to work under pressure

Ability to multi-task and prioritize among a number of problems independently

React and adjust positively to change and to new ways of doing things

Experience working on a team working with virtual team members around the world

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration – building long term relationships with our customers, our partners and each other

Bias for action: We never sit still – we take advantage of every opportunity

Innovators at heart: We are driven to innovate – creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers or https://twitter.com/HPE_Careers


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