Incident and Problem Manager

JOB DESCRIPTION

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure. At HPE, you’ll build the future—one big idea at a time. Ready to unleash your professional potential? You’ll use your experience and scientific knowledge to develop, modify, design, and test products, software, systems, and processes. And you’ll help drive our growth as a technology leader. If solving the world’s biggest challenges sounds like the right career path for you, read on.

Enterprise Services Information Technology Outsourcing (ITO) has a comprehensive Infrastructure Services portfolio that produces better business outcomes for our clients by reducing costs, enabling growth and managing risk. HPE ES ITO combines years of innovative technology and research with a broad portfolio and global reach to deliver superior value to our clients. For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients rely on HPE as a partner they can trust to deliver mission-critical services and value to their enterprise.

Incident and Problem Manager

Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future.

In this role you will be in charge of managing the processes for Incident and Problem Management, working closely with support teams and with the account teams, to ensure high priority incidents are resolved on time, and to make sure an RCA is completed according with the minimum standards we manage

Key Responsibilities

  • Driving the effectiveness and efficiency of the incident management process
  • Managing the work of incident support staff (first tier and second tier)
  • Monitoring the effectiveness of incident/problem management and making recommendations for improvement
  • Managing major incidents
  • Developing and maintaining incident/problem management systems and processes

About the candidate

Required

Strong ITIL knowledge (certification is a plus)

Knowledge on Incident and Problem management

Strong English communication skills, both verbal and written

Bachelor´s degree or System Engineering or equivalent experience.

Strong Interpersonal skills

Problem solving skills

Extremely motivated and Customer focuse

Able to work under pressure

Ability to multi-task and prioritize among a number of problems independently

React and adjust positively to change and to new ways of doing things

Experience working on a team working with virtual team members around the world

Hewlett Packard Enterprise Values:

Partnership first : We believe in the power of collaboration – building long term relationships with our customers, our partners and each other

Bias for action : We never sit still – we take advantage of every opportunity

Innovators at heart : We are driven to innovate – creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers You can also find us on: https://www.facebook.com/HPECareers https://twitter.com/HPE_Careers


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