HR Operations Advisor

  • Implements, manages, and problem-solves issues for an entire process or system of moderate to high complexity.
  • Consults with Human Resources (HR) leaders to identify process improvements, ensure understanding and successful implementation of new processes, and works with Human Resources Information Technology (HRIT) to test process improvements.
  • Contributes to priority projects that impact employees at the country or regional level and may lead projects of moderate to high complexity.
  • Resolves most complex HR support cases and effectively manages and follows up on escalations.
  • Provides input on HR Operations transaction, reporting, support or content tools.
  • Leads internal HR outsourcing transitions of moderate to high complexity.
  • Provides support for Mergers, Acquisitions, Divestitures, and Outsourcing (MADO) deals, including coordination, escalation and issue management.
  • Develops and delivers trainings for new processes, programs, and platform rollouts.
  • Scope can be located at the country, regional, or global level, within multiple business units, or within a functional area.
  • Contributes to region- or function-wide solutions.
  • Manages moderately complex businesses and environments.

Education and Experience Required:

  • First-level university degree or equivalent experience.
  • Typically 4-6 years related experience in compensation, benefits, finance, and/or human resources.
  • Experience in cross-functional areas, such as compensation, benefits, staffing, recruiting, or Human Resources Information Technology (HRIT) preferred.

Knowledge and Skills Required:

  • Strong level of process knowledge and expertise in back-end processes.
  • Strong general Human Resources (HR) knowledge.
  • Strong communication and presentation skills.
  • Advanced quantitative and qualitative analytical skills.
  • Strong ability to use productivity tools, HR systems and applications.
  • Strong project management skills, including planning, execution, and implementation.
  • Ability to recognize and effectively manage the consequences of a process.

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