Global Client Program Manager

Global Client Program Manager

Job Description:

Global Client Program Manager

Responsible for the quality, magnitude, and effectiveness of contract relationships between the company and the customer. In concert with the company sales teams & delivery teams, cooperates in building effective business relationships between the company & the customer. The Global Client Program Manager leads the contract account team to meet the customer's requirements for quality, speed and cost while meeting the company internal metrics in terms of financials and customer satisfaction. Serves as the contract's principal representative to the customer, making business decisions and contractual commitments on behalf of the company. Responsible for revenue, profit, and increasing the business volume by increasing depth and breadth of the company's offerings.

Responsibilities -

  • Plans and directs the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for portfolio of contracts, not to exceed 6.
  • Accountable for the financial performance of the contract - in terms of Revenue.
  • Margin and Growth potential on the portfolio of contracts.
  • Accountable for customer satisfaction with respect to annuity or outsourcing services.
  • Establishes yearly budgets and controls expenses to achieve financial goals.
  • Leads more complex business negotiations or portions of extremely large contracts of >$10M across regions.
  • Plans and directs the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for portfolio of contracts, not to exceed 6.
  • Accountable for the financial performance of the contract - in terms of Revenue Margin and Growth potential on the portfolio of contracts.
  • Accountable for customer satisfaction with respect to annuity or outsourcing services.
  • Establishes yearly budgets and controls expenses to achieve financial goals.
  • Leads more complex business negotiations or portions of extremely large contracts of >$10M across regions.
  • Directs solution, operational service, partner, and sub-contractor teams that deliver services to the global customer.
  • May hire, lead, inspire, and manage a small account team.
  • Leads the program team which is comprised of Project Managers and Technical Resources. Works closely with Sales, Delivery Management, & Executive Leadership). In this capacity, responsible for:◦As appropriate to the contract agreement, assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
  • Directs the planning, assessment and development of new business opportunities in partnership with the company sales.
  • Develops and nurtures senior mgmt or executive-level relationships with the customer.
  • Significant contributor to the development of long-term strategic account plan; leads substantial portions of the strategic account plan.
  • Pro-actively contributes to the customer's business improvement, planning and budgeting process.
  • Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
  • Maintains effective communication with and between all functional areas of the account team, as well as with the company at large including its executive leaders.
  • Establishes and oversees a client governance structure that comprises comprehensive, coherent processes and communications between customer, the company, service providers, and partners.
  • Leads the Customer Management Office which includes Account Delivery Manager.
  • Generates additional revenue thru "product pull thru" after an MS outsourcing.

Qualifications:

Education and Experience Required -

  • Bachelors Degree or equivalent combination of education and experience.
  • 3-5years' of Client Mgmt & 10 + years industry experience.
  • Track record of managing larger, somewhat complex portfolio of Annuity Services.
  • Experience in large revenue deals to include combination of multi-country/ business unit/product line.
  • Proven track record in business P&L management, financial concepts and contract law.
  • Experience managing a business in start-up and growth phases.
  • Experience in developing executive level customer relationships including very good negotiation, presentation and communication skills at executive levels.
  • Proven track record in leading large, virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks. Note: Annuity Services comprised of sophisticated support services, out-tasking, or outsourcing.

Knowledge and Skills:

  • Demonstrate broad knowledge of corporate policies, products, markets and processes, and an understanding of general business management principles and practices, financial management, and multinational program management.

Job:

Services

Job Level:

Master

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


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