Field Technical Support Rep

  • Maintain high level HPE Customer satisfaction by clarifying Customer needs and ensuring that they are met
  • Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
  • Provide software service, post-sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
  • Provide direct post-sales systems technical support to end users and HPE Authorized Service Providers
  • Solve technical problems on an assigned hardware and software platforms
  • Use proactive monitoring procedures/tools to identify problem prevention opportunities

Accountable for company policies and procedures to complete a wide variety of internal and Customer facing tasks

System level technical knowledge effecting customer business level availability Independent judgment exercised affecting HPE escalation processes

Education and Experience Required:

Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience

Knowledge and Skills Required:

Knowledge of corporate organization, job, and policies

Advanced knowledge of operating systems and software

Basic skills in project management

Strong communication skills, problem analysis, and presentation skills

Ability to develop Customer relationships

Ability to perform while under high-pressure situations

Ability to work in a team environment

Basic networking, O/S, and troubleshooting knowledge

Detailed understanding of general/technical aspects of the onsite system repair job


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