Field Technical Support
Field Technical Support
Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You'll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a "reverse mentoring" program which allows us to share our knowledge and strengths across our multi-generation workforce.
HPE Technology Services (TS) guides customers to the New Style of IT by transforming and supporting infrastructure that enables optimal business outcomes. Our vision is to be the undisputed leading provider of Enterprise Technology Services through our constant innovation and customers-for-life mindset. We advise our customers by helping align their IT strategy to business value. We transform their IT landscape and provide a safe journey for our customers on their way to the New Style of IT. We deliver agility and flexibility to our customers, while also ensuring security and stability, reducing risk and delivering unmatched value.
Interacts with Customer to ensure Customer satisfaction following established procedures
Performs installations, reinstallations, maintenance, and repairs on Customer equipment
Delivers standard services
Uses data from known resources to ensure customer product needs are met
Solves product level problems onsite with individual customers
Overall Customer Satisfaction measured at product repair level
Meets commitments within specified timeframe
Follows established product escalation procedures
Provides technical information to Customer and escalation team for individual product repairs
Repair related growth opportunities explored
Extensive social benefits, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities
Education and Experience Required:
Minimum High School/Vocational School or equivalent certification
Knowledge and Skills Required:
Relevant product/company knowledge
Moderately basic troubleshooting skills
Basic analytical and communications skills
Proficient in professional oral, and telephone communication skills
Ability to gather relevant information systematically, and identify needs and solve problems following the instruction Ability to maintain ongoing relationships with customers, peers and support partners
Ability to effectively interact and communicate with people at operational level
Perform reporting and administrative functions
Ability to manage time effectively
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
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