Field Technical Support

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met

Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures

Provide software service, postsales or service delivery support for local accounts on standard systems

Respond to service, product, technical, and Customer relations questions

Team/call leader acting as a technical resource/mentor to others in the onsite Volume Service Business

Escalation direction for Volume Service Business

Education and Experience Required:

Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience

Knowledge and Skills Required:

Thorough knowledge of organization and policies

Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills

Ability to build and maintain ongoing relationships with customers, peers and support partners

Ability to perform while under high-pressure situations

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Cat G.

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