Field Technical Support

Hewlett Packard Enterprise creates newpossibilities for technology to have a meaningful impact on people, businesses,governments and society. HPE brings together a portfolio that spans software,services and IT infrastructure to serve more than 1 billion customers in over170 countries on six continents. HPE invents, engineers, and deliverstechnology solutions that drive business value, create social value, andimprove the lives of our clients.

Learning does not only happen through training. Relationships are among themost powerful ways for people to learn and grow, and this is part of our HPEculture. In addition to working alongside talented colleagues, you will havemany opportunities to learn through coaching and stretch assignmentopportunities. You’ll be guided by feedback and support to accelerate yourlearning and maximize your knowledge. We also have a “reverse mentoring“program which allows us to share our knowledge and strengths across ourmulti-generation workforce.

HPE Technology Services (TS) guides customers tothe New Style of IT by transforming and supporting infrastructure that enablesoptimal business outcomes. Our vision is to be the undisputed leading providerof Enterprise Technology Services through our constant innovation andcustomers-for-life mindset. We advise our customers by helping align their ITstrategy to business value. We transform their IT landscape and provide a safejourney for our customers on their way to the New Style of IT. We deliveragility and flexibility to our customers, while also ensuring security andstability, reducing risk and delivering unmatched value.

Interacts with Customer to ensureCustomer satisfaction following established procedures

Performs installations,reinstallations, maintenance, and repairs on Customer equipment

Delivers standard services

Uses data from known resources toensure customer product needs are met

Solves product level problemsonsite with individual customers

Overall Customer Satisfactionmeasured at product repair level

Meets commitments within specifiedtimeframe

Follows established productescalation procedures

Provides technical information toCustomer and escalation team for individual product repairs

Repair related growth opportunitiesexplored

Extensive social benefits,a competitive salary and shared values, make Hewlett Packard Enterprise one ofthe world´s most attractive employers. At HPE our goal is to provide equalopportunities, work-life balance, and constantly evolving career opportunities.

Education and ExperienceRequired:

Minimum HighSchool/Vocational School or equivalent certification

Knowledgeand Skills Required:

Relevant product/companyknowledge

Moderately basictroubleshooting skills

Basic analytical andcommunications skills

Proficient inprofessional oral, and telephone communication skills

Ability to gatherrelevant information systematically, and identify needs and solve problemsfollowing the instruction Ability to maintain ongoing relationships withcustomers, peers and support partners

Ability to effectivelyinteract and communicate with people at operational level

Perform reporting andadministrative functions

Ability to manage timeeffectively


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