Enterprise Server Support Engineer

Enterprise Server Support Engineer


Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

HPE Technology Services (TS) guides customers to the New Style of IT by transforming and supporting infrastructure that enables optimal business outcomes. Our vision is to be the undisputed leading provider of Enterprise Technology Services through our constant innovation and customers-for-life mindset. We advise our customers by helping align their IT strategy to business value. We transform their IT landscape and provide a safe journey for our customers on their way to the New Style of IT. We deliver agility and flexibility to our customers, while also ensuring security and stability, reducing risk and delivering unmatched value.

Enterprise Server Support Engineer

Hewlett Packard Enterprise is significantly expanding our Technology Services Customer Support Team in Alpharetta, GA.

We are hiring a large number of enterprise server, storage, and networking techs and engineers to remotely support our field engineers and clients from our Alpharetta facility. These roles range in experience from 1 to 10 years in the above fields.

As a part of the CSC-Americas team, you will receive competitive compensation, excellent benefits, and the opportunities for training and certifications in your area of interest. These roles can lead to career growth and promotions based on your performance and position availability.

Please review the description and requirements below and, if you’d like to consider this opportunity, please apply. If you meet the minimum qualifications, you will receive a short email with questions to help us get to know you better, and contact information from your personal HPE recruiter. The next step will be a quick call, and, if all goes well, you will be scheduled for an interview as soon as possible.

Key Responsibilities

Lead resolution activities with customers, provide support in your area of expertise.

Deliver a range of technical support services to our internal and external customers.

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met

Handle support issues promptly and appropriately, escalate issues according to established procedures

Other duties as assigned

Education and Experience Required

Associate’s or Bachelor’s degree (technical field preferred), and

3 years’ experience with servers, storage hardware, or networking technologies in a large enterprise environment

Without an Associate’s or Bachelor’s degree, an additional 2 years’ relevant work experience, for a total of 5 years’ experience

3 years of remote enterprise support experience desired

Knowledge and Skills Required

Experience troubleshooting in a technical environment strongly desired

Software and hardware knowledge of computing, server, storage and/or networking devices strongly preferred

Excellent analytical and problem solving skills

Excellent verbal and written communication skills

Ability to contribute to technical action plans

  • Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration – building long term relationships with our customers, our partners and each other

Bias for action: We never sit still – we take advantage of every opportunity

Innovators at heart: We are driven to innovate – creating both practical and breakthrough advancements

HPE is an EOE / Female / Minority / Individual with Disabilities / Protected Veteran Status

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

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