Endpoint Symantec Support Technician

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Enterprise Security supports our customers by providing IT Security-focused consultancy. Our customers utilize our extensive knowledge and experience of penetration, testing, governance risk and compliance, network security, and remote access. We are there for our customers – come join us!

Description:

To provide high quality service support/change to HPE ESS managed service customers.

This position is based in the Daresbury Offices of HPE ESS, working within our fast paced Security Operations Centre.

The job will involve working as part of the 24/7/365 Shift team on a shift pattern where both daytime and out of hours work will be required.

Although this role is office based there is a requirement that the candidate be able to drive and have their own transport. This is due to the location of the office and that unsociable hours may be worked.

Responsibilities:

Working operational incidents based on standard service measures.

Provide support to customers across the managed service portfolio.

Responding to device alerts through in-house proactive alerting system.

Support customers via phone and email.

Change Management across devices within our managed service

Liaise with vendors to support customer devices and environments.

Attending technical training to retain skill levels across portfolio.

Qualifications:

Technical certification in at least 1 security or network product

Required Skills:

Minimum 1 year IT experience, preferably in a SOC/NOC environment

Experience in a Support role supporting clients

Experience of working within a team

Excellent customer service skills

Evidence of trouble-shooting skills and associated tools

Working knowledge of different security/network platforms available with experience of configuring/managing at least one of the following – Firewall (Checkpoint, Juniper, Cisco)

  • Load Balancer (F5) – Proxy (Bluecoat, Websense, McAfee)
  • IPS (McAfee, TippingPoint)
  • IAM (Cyber Ark)

Beneficial Skills:

Familiarity with SIEM, preferably Arcsight

Familiarity with Microsoft and Citrix servers.


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