EG Pointnext GO EMEA OPEX Lead

EG Pointnext GO EMEA OPEX Lead

Job Description:

  • Responsibilities:
  • Develop and implement an OperationalExcellence Framework in the organization
  • Develop, establish and maintain qualitymethodologies, systems, and practices that meet best in class customer, andregulatory requirements up to including quality check monitoring process tomeasure outgoing quality, sigma score and DPM
  • Drive quality and response timeimprovements in the region
  • Responsible of all Quality relatedactivities that will maintain Nextpoint GO Organization in Control with HIGHStandards
  • Develops or enhance current KPIdashboards or reports as needed
  • Drive Module Team to a superioroperational excellence level including data analysis, decision-making, teamworkand process improvements that involves agents, workforce controllers and sub-regionmanagers
  • Establish a Process Control System (PCS)in order to identity Key Process Parameters (KPPs) to monitor and control theprocess on real time in order to maintain process KPI healthy
  • Perform, conduct and execute FailureMode and Effect Analysis (FMEA) to analyze the process for identifying higherrisk processes and define corrective/preventive actions
  • Perform process audits being responsibleof process gaps finding, production feedback, Internal Trouble Report (ITR),Problem Trouble Report (PTR) creation and Quality Issues Report
  • Provide feedback to agents, supervisorsand managers based on Quality results while tracking and ensuring completion ofQuality Action Plans
  • Ensures all processes and knowledge are documented
  • Constantly works on the improvement ofadministrative processes related to training and process documentation of TS GO Organization


  • First level university degree, advanceduniversity degree preferred or equivalent experience on Industrial Engineeringor Quality (Six Sigma)
  • Typically 5+ years' experience indriving quality processes, preferably on the manufacturing industry
  • C1 English level
  • Experience managing moderate to largeprojects
  • Green Belt or equivalent certificationis a must
  • Black Belt or equivalent certificationis preferred
  • Advanced Computer/MS Office skills(Excel, Power Point, Share Point)
  • Macro & Programing skills is a plus
  • Ability to develop and overseeimplementation of corrective action plans
  • Strong time management skills
  • Strong management of critical situations
  • Strong collaboration, communication,administrative, problem solving/troubleshooting skills
  • Training and teaching skills
  • Very good networking /interpersonalskills
  • Positive, adaptable and learning model
  • Demonstrated passion for customer
  • Transition management experience
  • Strong business acumen


Sales Operations

Job Level:


Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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