DC OSS - Quality


  • Audit & Monitor transactions (Call, Ticket) to ensure compliance to defined processes and standards are met at all times
  • Provide weekly status updates to key stakeholders
  • Acts as a second level of defense, providing oversight function to ensure non-compliance issues within the Delivery Organization are being appropriately evaluated and remediated
  • Review and audit of complex solutions and projects
  • Able to understand the governance, security and legal requirements from customer by going through the relevant documents such as RFP’s, MSA’s, SOW’s
  • Develop and implement Information Risk Management (IRM) audit/compliance/risk management programs/activities to oversee, review, monitor and measure effectiveness of the current controls and adherence to Security standards
  • Monitor and when necessary coordinates compliance activities of the Delivery Organization to remain abreast of the status of all compliance activities and to identify trends
  • Develop/manage ongoing compliance reporting (i.e. as Operational Compliance Dashboard) to keep governance board and senior management informed of the operation and progress of compliance efforts
  • Act as a consultant providing direction and guidance to on matters of compliance requirements to Delivery team
  • Maintain currency on laws regulatory requirements, methodologies and standards appropriate for HPE and our clients
  • Exercise significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives
  • Identify and evaluate the significant exposures or risks across functions, locations, accounts, processes, or other variables associated with HPE solution
  • Oversee, review and monitor audit tracking and remediation tasks until resolution
  • Assists with Identifying and analyzing new or existing tools, processes, and procedures
  • Provide control/ risk management expertise
  • Identifies potential areas of compliance vulnerability and risk
  • Understanding of various technologies in different areas of compliance issues
  • Participate externally run reviews conducted by external auditors, regulatory bodies and other organizations as required.
  • Represent HPE control interests to external parties by vetting all audit/compliance/risk management responses to external parties to ensure appropriateness of responses
  • Apply advanced subject matter knowledge to complex security issues, and regarded as a subject matter expert
  • Coach and mentor delivery team members on compliance processes
  • Establish and maintain effective relationships with people at all organizational levels, internally and externally
  • Institutionalizes and maintains an effective compliance communication program for the organization including promoting heightened awareness of security and compliance training program

Skills Required:

  • Strong written and communication skills across all levels
  • Ability to work independently and manage teams
  • Demonstrated ability to work with and influence senior leadership
  • Demonstrate ability to work in a vendor environment with good soft skills to manage client’s expectation
  • Demonstrated understanding of audit/ compliance/ risk management methodologies, standards and bench marks
  • Proven ability to multi-task, manage and work on projects/tasks concurrently
  • Proven ability to analyze situations, draw conclusions and take or recommend appropriate actions
  • Experience in review and audit of complex solutions and projects
  • Strong negotiation skills
  • Demonstrated ability to meet commitments
  • Demonstrated ability to prioritize and make changes where necessary (cope with pressure)
  • Knowledge in procedures and processes
  • Good planning and project management skills
  • Ability to work in a complex technical area
  • Being able to work in a dynamic, often pressured, environment whilst adhering to service development and quality management procedures
  • Emulate Service Excellence Standards
  • Enhance responsiveness to customer requirements
  • Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience in IT Audit and Security Compliance in Information Security standards such as COBIT, SOX, ISO 27001
  • Typically 5 years of relevant experience.
  • Often holds intermediate-level certification(s) in work field such as CISA, CISM and CISSP, PMP, PMI-ACP, TOGAF

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