Customer Solutions Representative

HPE creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HPE brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

  • Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an enduser to the proper resources.
  • Monitor the service event through completion for compliance.
  • Develop and learn managing customer requests and feedback.

Education and Experience Required:

  • High school education or equivalent.
  • Up to 6 months of prior general experience, or equivalent college level education required.

Knowledge and Skills:

  • Superior communication skills both written and verbal.
  • Experience in customer facing role either remote or face to face.
  • Understands internal processes and tools.
  • Computer proficiency.
  • Problem solving skills.
  • Accuracy in data entry.
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role.
  • Familiarity with computer technology.
  • Time management skills.
  • Oversee compliance with operating procedures and standards.

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