Customer Service Representative with German

In Hewlett Packard Enterprise we create new possibilities for technology and services, offering solutions, which help businesses and individual clients in achieving their goals, making the most of its potential, fulfilling aspirations and dreams. We serve our clients in over 170 countries.

In Poland we are located in Warsaw, Wrocław, Łódź.

Our Center in Wrocław and Łódź specializes in advanced services, which main goal is to deliver support in various areas, such as finance and accounting, HR, sales and marketing, data processing and supply chain management for Hewlett Packard Enterprise and our clients.

Your responsibilities:

  • Handling incoming e-mails, Social Media activities (Facebook and Tweeter) and calls regarding loyalty program and complaints on hotel services provided by the Client all over the world;
  • Following the process guidelines concerning the character of provided products / services;
  • Preparing professional, high-quality responses to the Customers;
  • Taking care of safety of Client’s data;
  • Managing multiple tasks simultaneously with minimal supervision;
  • Depending on individual results achieved by the Employee we offer profitable incentive program

We require:

  • Very good communication skills in German (at least B1-B2 level)
  • Conversational level of English (at least A2-B1 level)
  • Focus on clients
  • Multitasking in order to handle inquiries in real time
  • Good organizational skills, ability to work under time pressure
  • Ability to work in a team in an international environment
  • Computer proficiency
  • Problem solving skills

We appreciate:

  • Experience in customer facing role, either remote or face to face

We offer not only a stable job in well renown company but it also provides an attractive working environment where you can meet many new, inspiring people from all across the world. A place where you can develop yourself, work with experts, have some occasions to relax and have some fun as well as to enjoy many activities suitable for our Employees and their lifestyles . Below you will find information about what we have to offer:

  • Medical package for Employees and their closest family
  • Multisport card
  • Life insurance package
  • Employee Assistance program – help in a difficult life situation
  • Free coffee, tea, sandwiches and fruit
  • Modern offices in the city center
  • Work-Life balance support including flex-time arrangements and work from home opportunities
  • Trainings, opportunity for personal development and advancement within the company
  • Wellness program

HPE Culture – special offers from theatres and cinemas

CSR (Corporate Social Responsibility)

HPE Badge discount program

Welcome2Wroclaw – let us show you the City

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