Customer Service Representative OM&C

Customer Service Representative OM&C

Job Description:

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Education and Experience Required:

  • Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.

Knowledge and Skills:

  • Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.
  • Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.
  • Demonstrated writing/correspondence skills.

Job:

Services

Job Level:

Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


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