Customer Service Representative

Customer Service Representative

Job Description:

This family performs front-office activities, is typically customer-facing and responsible for managing multiple daily operational processes for a set of direct customers and/or channel partners from initial quote to order placement through final delivery at the customer site. Acts as a coordination point for activities between internal groups and organizations to resolve issues and/or obtain information to address customer needs as well as execution of and improvement to operational processes across the end-to-end sales cycle. Provides pro-active communication to customers and/or channel partners regarding order management, delivery, returns and claims status. Initial escalation point for operational issues related to orders, deliveries, returns, post sales claims, catalog, and other customer issues. Frequently interacts with Sales, Supply Chain, Credit, Finance, Logistics teams. Responsible for ensuring all activities in support of the customer are in accordance with local legal compliance and company policy requirements.

Responsibilities:

  • Acts as a first point of contact for regular, on- going customer accounts on daily operational matters.
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
  • Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

Education and Experience Required:

  • First level university degree or equivalent experience.
  • Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills:

  • Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English and local language as well as other languages as required.
  • Basic problem-solving and analytical skills.
  • Basic knowledge of the end-to-end process of sales operations.
  • Basic knowledge of local legal compliance issues.
  • Ability to structure and apply basic organizational skills to manage daily operational issues.

Job:

Services

Job Level:

Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


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