Customer Operations Specialist

Customer Operations Specialist

Job Description:

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You'll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a "reverse mentoring" program which allows us to share our knowledge and strengths across our multi-generation workforce.

Financial Services is uniquely positioned to help customers move to the New Style of IT by providing:

  • Investment solutions that enhance business flexibility and agility
  • Investment expertise on a globally consistent basis
  • The capability and control to scale technology with speed and confidence

We help customers build IT investment strategies that support transformation and the ability to deliver on business goals.

Customer Operations Specialist

Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Translates business needs into system/ application requirements and project components to help determine solutions to business problems. Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company's clients. Effectively manages client's expectations. Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.

Responsibilities:

  • Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.
  • Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.
  • Research, identify, and specify solutions to problems.
  • Support and conduct visualization, user experience and configuration elements of solution design.
  • Document requirements specifications using high-maturity methods, processes and tools.
  • Support requirements management and change management processes.
  • Support aspects of the business cycle, including proposals, feasibility studies, and implementations.
  • Consider the business implications of the application of technology to the current business environment.

Education and Experience Required:

  • Typically a Bachelor's degree in a technical or business discipline or equivalent experience.
  • Minimum of 2 years of related experience or a Master's degree and up to two years of experience.
  • Finance/Accounting/Administration background.

Knowledge and Skills:

  • Must be fluent in both Spanish and English; Portuguese is strongly desired.
  • 2 or more years experience.
  • Excellent communication skills; ability to work with remote teams.
  • Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication; experience in an industry domain.
  • Specialized: developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans.
  • Ability to work under pressure.

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


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