Customer and Sales support with German or Dutch French

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

MAIN RESPONSIBILITIES:

The Customer & Sales Support Manager (shortened CSSM) works within a European, multicultural and fast moving

business environment, supporting Sales Operations, BU and Sales Force within the area of quote to order. He/she is

located in a central team and has a wide variety of responsibilities, including the following:

1. Consultancy & Design of Product Offering:

  • Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
  • Guide Sales and implement optimal catalogue structure
  • Proactively informs Sales/Customer on any major change in offering or pricing
  • Provide B2B solution consultancy (no B2Bi)
  • Provide consultancy on product offering and pricing
  • Performs triage on issues and redirects to appropriate teams

2. Catalogue Deployment & Maintenance:

  • Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
  • Proactively manage EOL and NPI in customer offering and catalogue
  • Manage offering and pricing update across BUs and coordination across regions
  • Accountable for quality and availability of customer catalogue and pricing (including PCCS)
  • Set-up simplified deals.
  • Obtain price approval for customer offering and circulate within account team
  • Contract/Deal Setup & Mgmt
  • Supports bid preparation by providing margin, config and quote support
  • Manages standard and simplified deal set-up
  • Manages external lease renewal process with customer

3. Customer support and communication:

  • Provide customized portal training
  • Manage all quote requests
  • Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities
  • Proactively inform Sales or Customer on any major change in the catalogue
  • Manage Demo/Certification unit requests

4. Metrics & controls

  • KPIs control and Global Business Services (GBS) and implements corrective actions in case of deviations.
  • Supports the team for timely closure of all cases impacting the team’s KPIs
  • Prepares and presents metrics evolution monthly presentations
  • Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency

Fluency in English and German or English, Dutch and French at a native level

  • degree level education in Economics or IT related fields
  • extensive experience of HP’s Operational capabilities, especially around the Direct business of EG
  • experience in working with multiple countries/sub- regions at a high level of complexity

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