Credit/Collections Analyst

  • Uses financial statements to independently determine the financial condition of customers and decides credit limit recommendations for medium monetary value customers.
  • Manages accounts of customers with medium credit limits independently.
  • Resolves credit issues independently
  • Presents credit recommendations to management.
  • Negotiates down payments with customers of and company sales staff to allow customer to purchase above their credit limit.
  • Analyzes and researches customer’s receivables account delinquency and determines the type of communication method to facilitate payment.
  • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
  • Recognizes trends for nonpayment and resolves the issues by engaging internal partners at all levels.
  • Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for the company and customer.
  • Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies.
  • May train new team members.
  • Impacts external on-going customers.
  • Ability to influence high value of credit grants or collections.

Education and Experience Required

  • First level university degree with a focus in business or economics; advanced degree and/or accounting certification (e.g., CPA, MBA) strongly preferred.
  • Typically 15 years of experience in a finance function or exhibiting an exceptionally strong background in some other relevant and applicable area of business.
  • Typically 6 years of people management experience.

Knowledge and Skills

  • Superior ability to provide finance consultation to senior managers within a broad scope.
  • Superior understanding of accounting principles and financial analysis.
  • Superior project management and prioritization skills.
  • Superior people management skills, including managing senior teams across geographies.
  • Excellent ability to build executive level partnerships across functions and businesses.
  • Excellent communication skills catered to a wide variety of audiences.
  • Excellent leadership and staff development skills.
  • Excellent consulting, influence, and negotiation skills.

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