Change Manager

HewlettPackard Enterprise creates new possibilities for technology to have ameaningful impact on people, businesses, governments and society. HPE bringstogether a portfolio that spans software, services and IT infrastructure toserve more than 1 billion customers in over 170 countries on six continents.HPE invents, engineers, and delivers technology solutions that drive businessvalue, create social value, and improve the lives of our clients.

Learningdoes not only happen through training. Relationships are among the mostpowerful ways for people to learn and grow, and this is part of our HPEculture. In addition to working alongside talented colleagues, you will havemany opportunities to learn through coaching and stretch assignmentopportunities. You’ll be guided by feedback and support to accelerate yourlearning and maximize your knowledge. We also have a “reverse mentoring“program which allows us to share our knowledge and strengths across ourmulti-generation workforce.

EnterpriseServices Information Technology Outsourcing (ITO) has a comprehensiveInfrastructure Services portfolio that produces better business outcomes forour clients by reducing costs, enabling growth and managing risk. HPE ES ITOcombines years of innovative technology and research with a broad portfolio andglobal reach to deliver superior value to our clients.

For morethan 50 years, we have built a strong reputation of industry expertise anddelivering the best client experience in the industry. Our clients rely on HPEas a partner they can trust to deliver mission-critical services and value totheir enterprise.

Change Manager

This position will be responsible for managing the overall infrastructure (server and network) Change Process in ensuring that established standardized methods and procedures are used for efficient and prompt handling of all changes. The Change Manager will be responsible for co-coordinating weekly change activity within the Trade and HP Internal Customer environment, the candidate must be able to Independently review and verify changes/solutions of moderate complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs.

Hewlett Packard Enterprise Services produces better business outcomes for our clients through our comprehensive Infrastructure Technology Outsourcing Services. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future.

Key Responsibilities

  • Accountable for SLAs achievement
  • Accountable for direct execution of the processes on a day-to-day basis
  • Accountable for the regular update for process performance
  • Ensure that processes meet the needs of the organization in delivery and support
  • Lead process evaluation towards contractual expectation and delivery objectives
  • Lead process improvement accordingly to business objectives

Qualifications:

  • Computer Systems Engineering or related fields or equivalent experience.
  • Excellent communication skills in English: 90% or more.
  • A high level understanding of Information Technology in areas such as Networks and Server architecture
  • Strong communication and excellent interpersonal skills High level of initiative with strong organizational skills.
  • Attention to detail Strong business analysis skills
  • Ability to deal with technical resources in a matrix management environment
  • Knowledge ITIL Framework (Foundation)
  • Understanding of ITIL Change Management Best Practices is desirable.

About Hewlett Packard Enterprise (HPE)

HPE creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HPE brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.

Please Note

“ La información aquí incluida es una mera guía y en ningún caso presupone o constituye obligación alguna para Hewlett Packard Enterprise (HPE) Costa Rica Limitada. Quien utilice esta guía lo hará bajo el completo entendimiento que dicha guía misma es flexible y se deben tomar muchos otros factores en conjunto. Dicha guía permite desviarse de lo que la misma indica y en nada obliga al patrono, pudiendo éste desviarse de ella en cualquier medida.”

Hewlett Packard Enterprise Values:

Partnership first: We believe in thepower of collaboration – building long term relationships with our customers,our partners and each other

Bias for action: We never sit still – wetake advantage of every opportunity

Innovators at heart: We are driven toinnovate – creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexibleworking hours, a competitive salary and shared values, make Hewlett PackardEnterprise one of the world´s most attractive employers. At HPE our goal is to provideequal opportunities, work-life balance, and constantly evolving careeropportunities.

“La informaciónaquí incluida es una guía y en ningún caso presupone o constituye obligaciónalguna para Hewlett Packard Costa Rica Limitada. Quien utilice esta guía lohará bajo el completo entendimiento que dicha guía misma es flexible y se debentomar muchos otros factores en conjunto. Dicha guía permite desviarse de lo quela misma indica y en nada obliga al patrono, pudiendo éste desviarse de ella encualquier medida.”

If you are looking for challenges in apleasant and international work environment, then we definitely want to hearfrom you. Apply now below, or directly via our Careers Portal atwww.hpe.com/careers

You can also find us on:

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