Back Up Restore Engineer

Back Up Restore Engineer

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Enterprise Services Information Technology Outsourcing (ITO) has a comprehensive Infrastructure Services portfolio that produces better business outcomes for our clients by reducing costs, enabling growth and managing risk. HPE ES ITO combines years of innovative technology and research with a broad portfolio and global reach to deliver superior value to our clients.

For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients rely on HPE as a partner they can trust to deliver mission-critical services and value to their enterprise.

Summary

Enterprise Labs provides non-production, managed data center services to HPE teams and clients in support of software development, product development, innovation and new IT service creation from proof of concept through model office testing and promotion to a remote, production environment inside HPE or to another managed hosting service. This position requires enterprise server management experience with specific focus on backup and restore services to be delivered to clients, currently provided by HP Data Protector. DP experience is critical, however expertise with other tools is very good to have. Ability to define alternate disaster recovery options is necessary.

Responsibilities

  • Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design. Occasionally responsible for providing a detailed technical design for enterprise solutions. Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements.
  • Often leads small to medium technical projects. Works with and under the direction of the Project/Technical Manager and with customer nominated representatives. Liaises with Solutions Architect as appropriate.
  • Provides technical support and input on the application of technology to a defined business segment. Provides advice on solution and integration opportunities to defined segments.
  • Provides technical leadership on specific integration activities that are part of an engagement.
  • Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
  • Communicates across client community, and is viewed as adding value. Demonstrates execution of the company strategy.
  • Contributes to knowledge tools and communities, and ensures project learning’s are documented and shared. Role models Focuses on single customer. Solves diverse and complex. May lead a project team.

Education and Experience Required:

5 years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8 years in total).

Knowledge and Skills Required:

  • Has sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise. Has led small team in delivery of a specific deliverable.
  • Has mastered at least one technical discipline with strong knowledge in at least three major technology areas. Possesses advanced level of business, technical, or functional knowledge.
  • Has ability to perform/drive resolution of problems on combinations and interactions of products. Ability to apply technology and consulting to solve a client business problem.
  • Able to communicate and present complex issues with assurance and confidence. Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing.
  • Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements.
  • Owns and produces customer documentation. Ability to translate technical details into concise and easy to understand written form. Ability to write relevant components of a proposal document (e.g. answer specific RFP questions). Ability to translate verbal requirements from face to face client meetings into requirements documents, statements of work, and proposals.
  • Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a high level design or plan, and then estimate the amount of effort required to deliver. Able to advise the engagement owner about the risks associated with this work package.
  • Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.

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