Authentication Analyst (Intermediate Level)

Authentication Analyst (Intermediate Level)

Job Description:

At Hewlett Packard Enterprise, we don't just believe in the power of technology, we believe in the power of people when technology works for them. We believe in applying new thinking and ideas to improve the way our customers live and work.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You'll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a "reverse mentoring" program which allows us to share our knowledge and strengths across our multi-generation workforce.

Primary Responsibilities: Perform and prioritize the following:

  • 100% compliance of our validation procedures.
  • Verify each HPE customer request has the legal right to request and/or administer the digital certificate.
  • For all validated requests, ensure issuance of a digital certificate or ensure a team member performs the task within 1 business day.
  • Serve as primary team contact to provide customer support: Ensure customer inquiries via phone, Skype chat and or email are handled according to HPE defined goals
  • Assist with customer issues to identify solutions and clearly recommend the appropriate course of action; goa; on maintaining high levels of customer satisfaction.
  • Respond to HPE customer inquiries regarding the status of their digital certificate
  • Promote teamwork and a positive work environment for the department.
  • Seek assistance from team management or SR. Authentication Analyst if needed to resolve policy, process and procedural issues.
  • As needed, actively participate in authentication projects and system implementation as needed.
  • Must successfully pass background check to achieve and maintain trusted employee status
  • Work with team to produce/maintain custom code as needed for HPE code signing/Authentication activities

Basic Qualifications

  • Bachelor's degree in Computer Science, engineering, or equivalent
  • Applicant must be a US citizen
  • Applicant must have 1-5 years of documented technical experience and working knowledge of the following:
  • Intermediate level with Public Key Infrastructure (PKI) technologies: Certification Authorities, LDAP Directories, HSMs, OCSP, and the standards relating to them
  • Intermediate level with deploying/maintaining PKI technologies (CAs and Directories) including HSMs
  • Basic level with Linux OS, Windows Server OS Java Programming, Python scripting and SQL database
  • Basic level with Linux, Mac OS X and Windows code signing tools
  • Basic level with Linux, Mac OS X and Windows Service OS malware scanning protocol and tools
  • Basic level with Industry Standard Server installation, configuration and maintenance
  • Capable of quickly learning new technologies and products as needed
  • Excellent oral and written communication skills
  • Excellent analytical and troubleshooting skills
  • Demonstrated leadership skills

Preferred Qualifications

  • Experience with third party PKI and CA products (ex. Entrust Datacard and/or Engage Black) including patch maintenance
  • Experience with LDAP directories setup/configuration/maintenance
  • Familiarity with PKI and security policies and procedure documents such as Certificate Policies and Certification Practices Statement

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you.

Apply now below, or directly via our Careers Portal at

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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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