Account Operations Lead (AOL) Spanish

Account Operations Lead (AOL) Spanish

Job Description:

Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.

Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial postsales programs).

Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.

Contributes to efforts to optimize current processes, often collaborating with other groups within the company to improve day-to-day activities.

Represents team as a subject matter expert on internal processes to other functions and organizations.

Handles customers with moderately complex issues,including some "top-tier" customers (customers with strategic importance and complex relationships).

Communicates with both internal and external customers at the individual contributor and management levels.

Education and Experience Required

First level university degree or equivalent experience.

Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills

Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local

language as well as other languages as required.

Intermediate understanding of moderately complex internal operational issues.

Developed problem-solving and analytical skills.

Broad knowledge of the end-to-end process of sales operations.

Developing knowledge of local legal compliance issues.

Demonstrated teamwork and collaboration skills.

Ability to structure and apply developed organizational skills to manage daily operational issues.

Job:

Sales Operations

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


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