Technical Implementation Manager

If you get satisfaction from making customers awesome, we want to hear from you. HelloSign is looking for a Technical Implementation Manager to join our Professional Services Team. We are very passionate about making our customers awesome and are looking for a Technical Implementation Manager that will deliver solutions that will make our customers wildly successful. In this role you will own the scoping and building of our customers’ complex workflows, while partnering with them closely and ensuring a high level of satisfaction.

Responsibilities Include:

  • Project manage and own the scoping of the customer's technology requirements. Document specifications for building the solution. Thoroughly conduct customer needs assessments and advise them on how our product(s) can provide value.
  • Build and customize workflows using the HelloWorks product and workflow engine by using a combination of tools, scripting languages, and JSON.
  • Own the communication of project status, issues, and risks as they arise. Extreme ownership of troubleshooting the entire process, from specification through deployment and beyond.
  • Partner with Sales and Product during sales cycle to provide quoting and overall project build scope and schedule.
  • Partner with API Support post-delivery on any issues and help work concerns to resolution.
  • Oversee each customer's adoption, training and rollout to successful deployment
  • Develop best practices to build a strong, repeatable practice
  • Define/track success criteria while monitoring goals and providing insights on overall health of build outs and implementation.
  • Create and maintain client-facing documentation.
  • Act as a voice of the customer across the organization.


  • Strong analytical and critical thinking skills - you love asking those open ended questions to really get to the root of the matter!
  • 1-2 years experience building and scoping customized workflows.
  • Exposure to JSON and Regular Expressions
  • Experience with REST APIs
  • Experience testing and debugging complex workflows
  • Experience working with scripting languages (Ruby, Python, Elixir, etc.) or DSLs is a huge bonus
  • Previous experience working with highly technical products like APIs.
  • Very personable, someone who is an excellent communicator and enjoys interacting with others. You will be talking to customers daily.
  • Driven, independent, and resourceful.
  • Highly responsible and self motivated, with exceptional attention to detail
  • Ability to handle sensitive customer data.

About Us:

  • HelloSign is creating the next generation eSignature platform, with a focus on clean usability. We were recently voted #1 eSignature solution for Small Business and #1 software solution for Mid-Market business on G2 Crowd! We’re proud of these awards because they are voted on by real users and reflect our commitment to making life better for our customers. In fact, we have the highest customer satisfaction score out of all our competitors.

  • In addition to our sleek end user product, developers love our API, clean, straightforward documentation and extensive SDKs. On average, full-featured integrations average less than 2.5 days of development--the fastest in the industry. And our API Engineers offer the best support you’ll never need. Our vision is to deliver Frictionless Agreements by making our users awesome.  

Life at HelloSign:

  • We are centrally located in downtown San Francisco near Union Square. Currently at 60 employees, we are growing the company deliberately, with an eye towards maintaining a culture that values lifestyle, fun and continuous improvement. We were awarded the 2015 Hirepalooza Culture Award for Lifestyle and continue to maintain an overwhelmingly positive presence on Glassdoor and The Muse.

  • We have raving fans who love what we make • We're user-focused and product-driven • We're always evolving with an eye towards improvement • Committed to building a product people want • We have a well-defined culture of fun, continual learning and collaboration • A supportive, familial atmosphere • An open, airy, creative space with communal dining and lounge spaces • We love dogs • Happy hour for unwinding and partaking in shenanigans • A fully stocked kitchen with drinks and snacks • And we'll never forget your birthday!

HelloSign is an equal opportunity employer committed to hiring a diverse team of qualified individuals • HelloSign conducts background checks; pursuant to the San Francisco Fair Chance Ordinance, HelloSign will consider for employment qualified applicants with arrest and conviction records • HelloSign participates in E-Verify.

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