Supervisor of Refugee Resettlement and Adjustment Services

The Supervisor of Refugee Resettlement and Adjustment Services provides direct oversight of Resettlement and Placement and Adjustment Services for the Refugee and Immigrant Community Services team. Responsibilities include: administrative oversight and reporting; training, and supervision of staff in providing excellent services to arriving refugee individuals and families over the two year service period; quality improvement and contract compliance. In addition, the Supervisor will represent the program at resettlement networks and coalitions as required. The Supervisor will support senior management in the administration of programs. Frequent communication with program participants, staff and national resettlement network personnel will be required. This position may supervise program volunteers and interns. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities:

  • Provides direct oversight of Resettlement & Placement; Case Management and Preferred Communities programming, ensuring that services are provided in accordance with Heartland Alliance's Philosophy of Care, demonstrating cultural competence and within the guidelines of best practices and contract guidelines for refugee resettlement.
  • Provides monthly supervision and prepares annual performance evaluations for assigned staff, with guidance and input from the Director.
  • Participates in interviewing, hiring, discipline, termination and other relevant employment transactions in collaboration with Director.
  • Ensures program compliance with contractual and agency program goals.
  • Upholds relationships with USCRI and PRM including, but not limited to, refugee assurances, arrival notice allocations, and management of refugee bio data working in collaboration with Director.
  • Serves as primary contact for RICS adjustment reports including USCRI Preferred Communities Program and IDHS Case Management programs; may coordinate with NIJC, Kovler Center and others to serve survivors of trafficking or asylum-seekers/asyleesOversees housing coordination, including location and furnishing of housing, landlord relations, eviction prevention, addressing housing condition issues, etc.
  • Provides quality assurance training to assigned staff in various facets of the program and ensures documentation is completed in a thorough, accurate and timely fashion.
  • Serves as emergency contract for arrivals, medical cases and other issues
  • Supervises the service plans, referrals, follow-up schedule and advocacy needs for program participants and families.
  • Ensures the accuracy, substance and timeliness of R&P, Case Management and Preferred Communities reports, projects, schedules and other relevant work products.
  • Oversees the use of agency assets and compliance with program budget. Secures in-kind donations, orders client support and coordination of housing and other client needs aligned with program and individual client budgets. Inventories client support, including transportation and other resources.
  • Provides data systems training and support to staff and interns.
  • Adheres to professional standards as outlined by governmental bodies, CARF and private funding sources.
  • Provides periodic in-house and external staff training to ensure that staff understand and continue to adhere to such standards. Initiates requests for assistance or guidance from Director to address new issues or complex concepts affecting adherence to professional standards.
  • Partners with IFACES, R&P, Kovler, Refugee Health Task Force, mutual aid associations, Exodus and other volunteer groups, and RHP teams to improve self-sufficiency outcomes for families.
  • Participates in Refugee and Immigrant Community Services manager meetings, all-staff meetings, participant concerns, staff development, cultural orientation and other meetings. Helps coordinate with other Refugee and Immigrant Community Services (Youth and Family Services, Vocational and English Language Training and Employment and other programs). Contributes to successful management of facility and supply/donation storeroom.
  • Other duties may be assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience: Bachelor's degree.. At least three years experience working with within U.S. refugee resettlement and placement and cultural integration or refugee families abroad experience preferred. Supervisory experience required. Volunteer management, in-kind donation solicitation and acknowledgement, internship recruitment, data reporting, financial administration and other directly-related experience preferred.
  • Certifications, Licenses, Registrations: CPR Certification preferred. Must have drivers license and be able to operate agency vehicle
  • Language Skills: Second language proficiency in relevant refugee language preferred.
  • Computer Skills: Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position requires the ability to perform precise or skilled physical activities (e.g. typing or operating a computer).
  • This position requires the ability to generate audible communication (e.g., conversing on a telephone or participating in a meeting) in a manner that should be readily recognized and understood by the audient.
  • This position requires the ability to successfully engage in non-technical work activities (e.g. read mail, file documents).
  • This position requires the ability to successfully identify and understand audible communications.
  • This position requires the ability to work evenings and weekends, as necessary.
  • The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
  • The noise level in the work environment is moderate.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987


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