Sr Benefits and Entitlements Specialist

Sr Benefits and Entitlements Specialist

Summary: The Senior Benefits and Entitlements Specialist provides services related to securing benefits for participants. This includes doing an eligibility screening, completing applications, and tracking the progress of applications. The Senior Benefits and Entitlements Specialist must have a comprehensive and detailed knowledge of public assistance programs, as well as experience in helping people access that assistance. Individual accountabilities and work volume will be established through the development of annual success objectives, within the framework outlined below.

Essential duties and responsibilities:

  • May initiate registration procedures for participant's entry into Heartland services
  • Assists potential and current participants with the preparation, processing, and completion of benefits and entitlement applications and other related forms and documents
  • Helps identify and determine participants' payment sources and other community resources available to defray the cost of services
  • If not already trained in SOAR, obtains SOAR training in order to maximize speedy access to benefits and entitlements for people who are homeless and have a mental illness
  • Assists in preparing reports for funders, insurance groups, and governmental agencies
  • Coordinates the exchange of information and referrals in order to facilitate access to care
  • Handles correspondence, telephone calls, and all personal interactions professionally
  • Participates in the development and revision of written procedures as needed
  • Explains and interprets policies, procedures, and services to program participants
  • Assesses existing participants who are currently classified as unfunded and reviews their eligibility for public benefits
  • Screens and counsels participants regarding public benefits eligibility
  • Advocates and intercedes with the Illinois Department of Public Aid and other public agencies on behalf of participants seeking benefits and entitlements
  • Provides training to program staff related to benefits and entitlement issues, including advising them on documentation needed to obtain benefits
  • Performs other related duties as assigned/required.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and experience: High school diploma and three years experience in the field of community health care (primary or behavioral) that focused on helping people obtain benefits and entitlements; or a bachelor's degree and one year of experience in the field of community health care (primary or behavioral) that focused on helping people obtain benefits and entitlements.

Language requirements: Bilingual in Spanish and English may be required

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Close/distance vision requirements
  • Required to sit, stand and walk, talk, hear and use hands to key, handle and/or feel

Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987


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