Resident Services Advocate

Resident Services Advocate

Summary: The Resident Services Advocate is responsible for assisting the social service and/or case management team to provide outreach and identify community resources to residents living within a CHA development or in scattered site housing. The Resident Services Outreach Worker assists the case management staff in outreach and engagement activities with the goal of resident participation in services. The Resident Services Advocate may be required to be a current or former resident of a specific CHA development where relocation services are being provided. The RSA also is responsible for the identification of community resources on and off the development and represents the program services as requested with the Local Advisory Councils (LAC). Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities:

  • Identifies current residents in the CHA development who are eligible for services.
  • Acts as liaison with current residents with case managers so that service provision is a smooth process.
  • Acts as liaison when requested with the LAC at the CHA development.
  • Identifies and links residents to on site and off site community resources.
  • Ensures that all paperwork is completed in a neat and orderly manner.
  • Other duties may be assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience: High school diploma or equivalent.
  • Other Qualifications: May be required to be a current or former resident of the CHA development where services are being provided and able to prove residency. A valid drivers license may be required and the employee may be required to operate their own vehicle.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Unrestricted ability to provide physical restraint.
  • While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
  • The employee is frequently required to reach with hands and arms.
  • The employee is occasionally required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close/distance vision requirements.
  • The employee must occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee may be required to work some evening and weekend hours.
  • The employee is required to move throughout a CHA development where services are being provided regardless of weather conditions.
  • The employee is required to visit clients in their homes or institutions.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987


Meet Some of Heartland Alliance's Employees

Megan M.

Dir., Northern Tier Anti-Trafficking Consortium

When Heartland Alliance identifies a survivor of human trafficking, it sends someone right away to help. It’s Megan’s job to maintain that network of trained support staff, ready to go.

Melissa Y.

Assoc. Dir., National Transitional Jobs Network

When people come to Heartland Alliance for help finding a job, Melissa is on point. She manages the largest nationwide coalition that focuses on improving access to employment.


Back to top