Program Operations Manager, YRS
Program Operations Manager, YRS
Summary: The Program Operations Manager is based on-site at a residential facility for youth and will provide supervision to operations staff, and help to manage and participate in facility and program operations, among other duties. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.
Essential Duties and Responsibilities:
- Delegates work assignments to program staff in accord with established policies/procedures and oversees the performance and implementation of those assignments. Works alongside staff to complete the same work assignments.
- Develops, implements and monitors appropriate procedures for effective service delivery and administrative efficiency, and ensures quality in their execution.
- Prepares performance evaluations for assigned staff, with guidance from higher level management staff.
- Participates in interviewing, hiring, discipline, termination and other relevant employment transactions, with guidance from higher level management staff.
- Ensures the implementation of organization, division and program policies and procedures.
- Develops and maintains professional relationships with appropriate groups and organizations, as approved by a higher level management staff.
- Remains current in the field of service provided by the program through self-initiated avenues, as approved by a higher level of Management.
- Provides training to assigned staff in appropriate facets of the position and conducts in-service training sessions, as requested.
- Participates in management team meetings and other meetings, as required.
- Initiates requests for regular supervision and interim evaluation and goal setting.
- Helps manage program expenditures and non-personnel financial transactions, and helps to maintain inventory of essential goods at the program site.
- Works on special program and division-level administrative and operational projects, as assigned.
- Assumes responsibility for the accuracy, substance and timeliness of program reports, projects, schedules and other relevant work products.
- Coordinates resolution of basic physical plant and/or equipment issues.
- Maintains an appropriate professional demeanor toward co-workers, visitors, clients, supervisors and all others.
- Assumes an appropriate role in other program tasks or projects.
- Responds to on-call crisis situations 24 hours a day /7 days a week and may carry an agency-issued communication device (email/cell phone)
- Adheres to professional standards as outlined by Heartland Alliance, the division of Youth and Residential Services, governmental bodies, DCFS, NASW and other appropriate professional associations, and private funding sources.
- Assists in the development of organizational plans/policies related to professional standards.
- Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards.
- Initiates requests for assistance or guidance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience: High School Diploma or GED required. Two years supervisory experience and two years experience working with youth required.
- Language Skills: Bilingual ability may be required.
- Computer Skills: Proficiency in Microsoft Office, Internet Explorer, Outlook/ Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- The employee may be required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives.
- Each YRS program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees of YRS are required to be flexible in regards to scheduling and work location. Employees must be willing to work within this operational structure.
- Three primary shifts are scheduled each day including weekends and holidays. Employees may be required to work any one of these shifts.
- Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position requires the ability to perform precise or skilled physical activities (e.g. typing or operating a computer).
- This position requires the ability to generate audible communication (e.g., conversing on a telephone or participating in a meeting) in a manner that should be readily recognized and understood by the audient.
- This position requires the ability to successfully engage in non-technical work activities (e.g. read mail, file documents).
- This position requires the ability to successfully identify and understand audible communications.
- This position requires the employee to frequently sit and stand; use hands to handle; reach with hands and arms; walk.
- The employee must occasionally lift and/or move up to 20 pounds.
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