Program Manager, Home Study and Post Release Services

The SAFEty Initiatives programs provides residential services for unaccompanied minors as well as Home Study and Post Release Services (HSPR) for children ranging in age from infants to seventeen years old who have entered the country without documents and without their parents. Fostering an atmosphere of family and security, we attend to the emotional, legal, medical, educational, and recreational needs of the children until they can be reunited with their families either in the U.S. or in their home country. The Home Study and Post Release Program provides preplacement assessments to ensure the safe placement of unaccompanied children in their proposed home as well as post release services to support families in adjusting to reunification.

This position will coordinate the case management services of the Home Study and Post Release team, and train and supervise the case management staff. This position will also be responsible for carrying an individual caseload and for providing direct service. It will include both local and out of state travel for the purpose of conducting home visits. This position will establish and maintain relationships with subcontractors in multiple States and monitor their service provision according to the terms of their agreements.

Essential Duties and Responsibilities:

  • Supervise case management staff and their work, including performance management and training, and ensures the timeliness and quality of their work
  • Coordinate case management services of the Home Study and Post Release case management team and to regional subcontracted agencies.
  • Makes recommendations for hiring, promotions, terminations and work assignments of case management staff
  • Assess and provide a recommendation for the purpose of reunifying children with their potential sponsors, including conducting interviews and background checks and documenting findings in a comprehensive report within 10 business days of referral
  • Complete home visits to meet with children and their sponsors post-release
  • Coordinate referrals and service planning in relevant areas
  • Work with children and their sponsors to encourage and ensure progress through their individual service plans
  • Continually assess ongoing changes in behavior and general conditions that could impact the safety of a participant.
  • Build and maintain relationships with community services providers in multiple states in the US, and monitor their service provision according to the terms of their agreements.
  • Serve as point person for stakeholders in each family's case, including legal providers.
  • Complete regular case management and staffing meetings.
  • Maintain accurate records and consistently ensure the confidentiality of information relevant to UCs and their cases.
  • Maintains records of post release services including measurable outcomes and reasoning behind termination of services.
  • Submit required reports and documentation in a timely manner.
  • Provide crisis intervention when necessary, including involving Child Protective Services.
  • Actively pursues professional development opportunities such as workshops and education programs.
  • Participates in regular supervision meetings with immediate supervisor.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience: Master's degree in behavior sciences or a social service field and three years of relevant experience; Experience should include knowledge of local community social services and should have specialized experience conducting home studies and working with immigrant populations, and should be knowledgeable about family preservation, kinship care, and/or general child welfare. This requirement may be substituted by a bachelor's degree in one of the aforementioned sciences, plus approximately five years of relevant employment experience that demonstrates supervisory and case management experience. Two years of supervisory experience required.
  • Language Skills: Bilingual ability in English and Spanish is required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence.
  • Other: Ability to successfully pass a criminal background check. Ability to travel independently throughout relevant region. Ability to work independently and during non-traditional hours such as evenings and weekends. Must hold a valid driver's license and have access to a reliable vehicle.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear.

The employee is regularly required to sit, stand and walk.

The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds.

The employee may be required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives.

The employee may be required to visit clients in their homes or in institutions.

The employee is regularly required to travel within the US to support sub grantees, provide training and support case management staff.

The employee is frequently required to reach with hands and arms.

The employee is occasionally required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision and ability to adjust focus

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.


Meet Some of Heartland Alliance's Employees

Megan M.

Dir., Northern Tier Anti-Trafficking Consortium

When Heartland Alliance identifies a survivor of human trafficking, it sends someone right away to help. It’s Megan’s job to maintain that network of trained support staff, ready to go.

Melissa Y.

Assoc. Dir., National Transitional Jobs Network

When people come to Heartland Alliance for help finding a job, Melissa is on point. She manages the largest nationwide coalition that focuses on improving access to employment.


Back to top