Program Coordinator, Freedom From Trafficking
This position provides a broad range of administrative and support services to the Freedom from Trafficking program (FFT). Responsible for overseeing services and case management partners as well as conducting outreach and training to increase the capacity of the network to meet the complex needs of survivors and their families as well as conducting outreach and training to increase the capacity of the network to meet the complex needs of survivors and their families.
Through a sub-grantee partnership with the U.S. Committee for Refugees and Immigrants (USCRI), Heartland Human Care Services (HHCS) FFT program helps to administer the Trafficking Victim Assistance Program (TVAP) under the U.S. Department of Health and Human Services (HHS), Office on Trafficking in Persons (OTIP). The central purpose of the program is to assist foreign-national victims of human trafficking and their family members through a network of service providers throughout the United States.
This position is governed by a Collective Bargaining Agreement for which the employee, as a condition of employment, shall be required to remit dues or fees to the Union for administration of the contract.
- Coordinates the standards of care and protocols of comprehensive case management services to eligible adult and child foreign-national victims of trafficking and family derivatives, while working with the team to meet established goals in a timely manner.
- Cultivate, establish, and maintain relationships with external stakeholders and partners.
- Monitor and evaluate the quality of case management services being provided to participants.
- Contribute to the analysis and reporting of programmatic outcomes.
- Performs strategic and targeted outreach to potential case management partners.
- Assists with the program education of external case management partners
- Work with TVAP staff to assess the needs for ongoing training and technical assistance across the country
- Ensure ongoing compliance with strategic plan, grant requirements, agency standards.
- Remain current in the field of service through webinars, trainings, and conferences as approved by Associate Director and Director.
- Abides by and is responsible for performing all duties as assigned and in accordance with all Environmental, Safety and Health regulations and practices pertinent to this position.
- Other job related duties and responsibilities as assigned.
Qualifications and Essential Job Function
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Exceptional customer service skills are essential to effectively present information and respond to questions from staff managers, participants, vendors and the general public.
- Valid driver’s license.
- This position does not require a car however you must have the ability and flexibility to travel domestically.
- Excellent written and verbal communications skills to enable effective interaction with project personnel.
- Experience with Microsoft Office applications.
- Demonstrated ability to work independently or in a group.
Minimum Education and/or Experience
Bachelor’s degree with 3 plus years of relevant experience in the field of assistance to victims of human trafficking and/or related programs. Knowledge of human trafficking case management needs and services for foreign-national victims, HHS certification process, and eligibility for federal benefits and services is preferred. Master’s degree in social work or related field is preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand, walk, sit, reach with hands and talk and hear.
- While performing the duties of this job, the employee is required to use hands, to finger, handle or feel, stoop, kneel, crouch, taste and smell.
- The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise in the work environment is moderate.
- The employee is occasionally exposed to outside weather conditions.
Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization’s AIDS Policy Statement of September 1987.
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