Network Architect

Job Classification: Network Architect

Reports To: Information Technology Operations Director

FLSA Status: Exempt

Prepared Date: June 2017


Responsible for ongoing stability, functionality and usability of the network and server environment to ensure maximum productivity, reliability and utilization of the equipment in all domestic and international offices. Responsible for the design, testing and complete documentation of network and server systems and operational processes. Install new, and maintains existing, hardware and software and provide support to the user community on an as needed basis. Provides level 3 networking, server, application, and user support. Directly assists the Senior Director of Operations and Project Management in the development, production, and operational activities within the Information Technology Department by performing the following essential duties and responsibilities. The Network Architect may be required to work at multiple locations within the metropolitan area. Individual accountabilities and work volume will be established through the development of annual success objectives, within the framework outlined below.

Essential Duties and Responsibilities:

  • Responsible for maintaining network reliability and effective resolution of all network failures.
  • Responsible for the maintenance and support of all VoIP networked business phone systems.
  • Configures, installs, tests, supports, inventories and maintains network hardware and software, such as personal computers, VoIP telecommunication platforms, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling, and Internet service providers.
  • Responsible for Data moves, adds, changes, ongoing maintenance and trouble resolution for all of Heartland Alliance and related entity locations domestically and internationally.
  • Responsible for executing IT technical activities for network/system administration and projects. Contributes to design, development, testing, implementation, and ensures appropriate delivery and execution through effective time management.
  • Consults with department senior leadership to develop system solutions consistent with organizational business objectives.
  • Maintains documentation of procedures and standards related to all network hardware and software acquisition, use, support, and security.
  • Responsible for computer operation scheduling, backup, storage, and retrieval functions, including timely recovery from failure of such equipment or services.
  • Recommends and contributes to the development of internal reporting capacities to support monitoring and evaluation of system usage, maintenance, life cycle, licensing, maintenance contracts, and warranties.
  • Recommends and contributes to the development and maintenance of "best-practice" procedures and documentation for network systems operational and support environment
  • Participates in IT operational, budgetary, planning, forecasting, and monitoring.
  • Participates in Service Level Agreement development, tracking and reporting.
  • Responsible for measuring and meeting Service Level performance targets.
  • Responsible for identifying new technology or cost savings opportunities, presenting them management and implementing them upon approval.
  • Performs other job-related duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Six years of related experience, or Bachelor's degree and four years' experience; must include experience in a multi-site environment.

Computer Skills: To perform this job successfully, an individual should have knowledge of the following:

  • VMware vSphere
  • EMC Unisphere and/or EMC Navisphere
  • Exchange Server 2007/2010/16
  • Windows Server 2008/2012/2016
  • Veeam Backup and Replication
  • Symantec Backup Exec
  • Vision Solutions Double-Take Availability
  • Barracuda Spam & Virus Firewall
  • SolarWinds Orion
  • MS Office 2010/2013/2016
  • LabTech
  • FortiNet
  • MiTel VoIP

Certificates, Licenses, Registrations: The Network Architect is expected to engage in regular professional development. A network certification such as one of the following is preferred:

  • VMware Certified Professional (VCP)
  • VMware Certified Advanced Professional (VCAP)
  • Microsoft Certified Solutions Associate (MCSA)
  • Microsoft Certified IT Professional (MCITP)

Networking Skills: Various LAN/WAN/VLAN technologies, Cisco, TCP/IP, IIS/Apache, Active Directory, DNS, MPLS, and PowerShell scripting.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, internal customers, and the public.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and area.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
  • While performing the duties of this job, the employee is frequently required to talk or hear.
  • Specific vision abilities required by this job include close vision and peripheral vision. ·Must be able to lift up to 40 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.
  • Moderate exposure to outdoor elements at all times of year when traveling to and from work sites via public transportation.
  • Must be able to legally operate an agency owned motor vehicle for transportation of equipment.

Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.

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