Integrated Care Specialist - HHC

Summary: The Integrated Care Specialist collects and integrates patient information from internal and external sources to ensure the continuity and quality of patient care.

Essential Duties and Responsibilities:

  • Complete daily review and necessary follow up of HHC patient ED and Acute care admissions and discharges via the portals including but not limited to the following:
  • MHN Connect
  • Illinois Health Connect
  • County Care
  • My Care Chicago
  • Advocate IL. Masonic
  • Alliance
  • Family Health Network
  • Together 4 Health
  • Schedules follow up appointments for patient with recent emergency room/acute care hospital admissions/discharges
  • Obtain patient records from emergency room/acute care admission/discharges per protocol
  • Coordinate External Transitions of Care, i.e. Inpatient/Surgery to Outpatient
  • Coordinates follow up preventive care appointments
  • Maintain appropriate professional demeanor toward co-workers, visitors, clients, supervisors and external parties.
  • Ensure accurate and timely communication with patients, providers ,staff and external parties
  • Other job-related duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Education and/or Experience: Must have one of the following:
  • H.S. Diploma (or equivalent), three years of experience in a healthcare setting and post high school coursework or certificate in health related subject
  • Associate degree (or equivalent) and two years’ of experience in a healthcare setting
  • One year of care coordination or outpatient clinical experience preferred.
  • Language Skills: Bi-lingual English/Spanish proficiency required. Excellent written and oral communication skills.
  • Competencies: Ability to use computers to receive, organize, prioritize, and transmit information. Proficiency in use of Microsoft Office suite including Outlook, Word, and Excel. Comprehension of and appropriate use of basic medical terminology, application of third party payer guidelines and concepts related to quality assurance measures. Compliance with organization policies and procedures.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.
  • The employee may be required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives.

Heartland Health Centers makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization’s AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.


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