Human Resources Generalist, READI Chicago

Title: Human Resources Generalist, READI Chicago

FLSA Status: Exempt

Prepared date: June 2017

Summary: Heartland Alliance for Human Needs & Human Rights is a global anti-poverty and human rights organization that has been tackling society's toughest challenges since 1888. Today, we serve the most marginalized people in society, including immigrants and refugees, people experiencing homelessness, and survivors of violence and torture. We believe that society is better for everyone when all of us can participate, prosper, and reach our full potential.

This HR Generalist position will partner with a program called READI Chicago (Rapid Employment and Development Initiative) which supports transitional jobs participants in three to five communities highly impacted by violence, and six subcontractor agencies providing direct services in these communities. Heartland Alliance is coordinating READI Chicago, which will operate as a network of community-based organizations on Chicago's South and West Sides that will engage individuals at the highest risk of becoming victims or perpetrators of gun violence in an 18-month wage-subsidized transitional job (TJ) and cognitive behavioral therapy (CBT) program, followed by up to six months of follow-up case management and coaching support. Heartland Alliance will serve as the fiscal sponsor and employer of record. The goals of READI Chicago are to: decrease shootings and homicides among those at highest risk of gun violence; create new opportunities for these same individuals to change their life trajectory and decrease their involvement with the criminal justice system; and help build an infrastructure at the community level to promote long-term safety and opportunity in Chicago's most impoverished communities. The Crime and Poverty Labs at the University of Chicago will lead the program evaluation and we will also partner with the City of Chicago, the Cook County Sheriff's Office, and the Illinois Department of Corrections.

As a strategic partner in the planning and implementation of READI Chicago, the HR Generalist supports organizational objectives with employees and management within Heartland Alliance. In addition to supporting READI Chicago program staff at Heartland Alliance, this individual will provide human resources capacity-building support to READI Chicago partner organizations and provide advisory support to READI Chicago transitional jobs work sites.

The HR Generalist will report to the Human Resource Business Partner for Heartland Alliance. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities

Employee Services

  • Provides human resources services, including recruitment and sourcing, hiring and staffing, employment administration, training and development, record management, employee relations and retention, AA/EEO compliance, labor relations, and completing personnel transactions
  • Resolves day-to-day employee questions and concerns across a spectrum of human resources subject areas
  • Conducts employee investigations and provides reporting when necessary
  • Prepares and distributes timely and appropriate employee communications
  • Assists with off-boarding, including out-processing employee administration and communication
  • Improves existing templates for employee letters, emails, and forms
  • Provides back-up as needed to departmental staff
  • Supports Human Resources Business Partner as needed
  • Performs electronic and paper file administration and maintenance
  • Provides guidance and support to managers in regards to employee coaching and/or disciplinary actions
  • Maintains confidentiality as needed

Project Management and Compliance

  • Completes special projects by clarifying project objectives, setting timetables and schedules, conducting research, developing and organizing information, and fulfilling transactions
  • Complies with and informs federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; and advising management on necessary actions
  • Manages client expectations by communicating project status and issues, resolving concerns, analyzing issues, and preparing reports
  • Achieves business objectives to solve business problems using broad and up-to-date knowledge of employment law, organizational behavior, change management, best practices, and organizational policy
  • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal and professional networks, and participating in professional organizations
  • Visits program sites and builds connections with employees in the field
  • Participates in and leads human resources improvement projects

Recruiting and Onboarding

  • Establishes and maintains strong relationships with hiring managers
  • Establishes and maintains strong working knowledge of programs and jobs
  • Coordinates pre-employment processes which may include new hire paperwork, payroll administration, and transferring information to payroll
  • Provides reports to stakeholders about key metrics of the program
  • Coordinates new hire process in collaboration with hiring managers and team members
  • Implements, strengthens, and maintains onboarding processes to improve new hire retention
  • Supports new employee orientation preparation and facilitation
  • Assists in developing and facilitation training sessions to improve employee success and manager capabilities

Partner Support and Capacity-Building

  • Supports community-based partners in recruiting and retaining qualified staff to deliver outreach and transitional jobs programming in communities affected by violence
  • Ensures that community-based partners are providing an excellent work culture for transitional jobs participants
  • Works with community based partners in addressing HR-related concerns of transitional jobs participants

Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty. Requirements below represent the knowledge and skills required.

  • Bachelor's degree or equivalent combination of education and experience (e.g., 4 years of human resources experience)
  • General knowledge of employment laws and practices
  • Experience working with hiring managers and employees within at-risk communities
  • Experience in a fast-paced start-up environment
  • Experience in the non-profit or social service sectors, preferably working with difficult-to-engage populations
  • Strong problem-solving and analytical ability
  • Continuous improvement mindset with dedication to deliver on commitments
  • Willingness to adapt and openness to change
  • Excellent interpersonal, communications, and customer service skills
  • Excellent judgment and organizational skills
  • High energy and ability to handle high volume of administrative tasks
  • Ability to multi-task efficiently with a strong attention to detail
  • Ability to work independently or as part of a team
  • Thorough knowledge of MS Office

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able and willing to travel independently to Chicago neighborhoods impacted by gun violence, up to 35percent of time annually, to carry out field assessments and capacity-building
  • While performing the duties of this job, the employee is regularly required to talk or hear
  • Occasionally required to stand and walk;
  • Occasionally lift and/or move up to 10 pounds

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